Job Description

We have an exciting new role for a 1st Line Support Technician / Helpdesk Analyst to join a dynamic IT team. In this role, you will be responsible for providing IT user support (hardware/software) in a Windows environment. You will be the first point of contact for technical issues and will provide support to staff either face-to-face or over the telephone.

As a 1st Line Support Technician, you will be responsible for providing exceptional customer service to all staff members. You will log all calls on the Zendesk call logging system, maintain full documentation, and produce follow-up actions and escalate as necessary within the business. You will also support users in the use of computer equipment and software, including mobile device management (Intune), SIM, phone, and tablet setup and configuration. Additionally, you will manage internal asset registers, inventory, fault, repair, and end-of-life tracking, as well as supporting the IT Team and other departments on IT projects.

The ideal candidate will have experience with troubleshooting Outlook/Office 365 within a network environment, a basic understanding of PC hardware set-up and configuration, and a strong knowledge of Microsoft-based operating systems, with an emphasis on Windows desktop technologies (Windows 10/11). Relevant 1st line/Helpdesk support experience and experience using and troubleshooting Microsoft Office (MS Word, Excel, and PowerPoint) are also required. Excellent telephone manner and face-to-face communication skills, a flexible attitude to work, and a willingness to learn are essential for this role.

If you are a dedicated and motivated individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

The office is based in South West London- Clapham and the salary is up to £28,000

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