This role is for Owned and Operated UK&I; hotels only.

The role is based in our cluster office at Hilton London Kensington.

Salary Offered: PS25000

The Account Executive will proactively manage and grow Share of Wallet accounts for Hilton's Owned and Operated hotel portfolio in the UK & Ireland on a National basis. With a passion for managing and developing accounts, the ideal candidate will drive increased market share through establishing relationships and demonstrating value as well as identify and manage new business opportunities. The role will have an element of Business Development and identifying new accounts outside of their account base. They will also work alongside the SSSO UK&I; team to facilitate venue sourcing for all key accounts and tele-manage repeat event customers. The position is hybrid with an office base at Hilton London Kensington. Note that frequent travel to the London office is required. The Account Executive will report to the National Director of Sales - SSSO UK&I.;

Customer & revenue generating activities 90%

• Identify and evaluate opportunities within current customer base and research new opportunities

• Handle all enquiries promptly and follow up on leads from any source

• Qualify all enquiries correctly and ensure customer needs are understood

• Maximize opportunity by cross-selling to customers

• Work closely with hotels to ensure customer needs are met with proposals

• Review opportunities as directed to create multi-hotel & repeat event opportunities

• Propose and agree new and existing business contracts

• Work alongside Business Development team to assist with developing key new business opportunities

• When UK & Ireland account opportunities are identified, work alongside the hotel on property teams to maximize account development

• Attend and participate in sales initiatives, customer appointments & tradeshows as required

• Support with UK & Ireland sales blitzes

• Keep up to date with new openings, hotel renovations and monthly promotions and update relevant stakeholders

Planning & Organizing 10%

• Track the production of targeted accounts and new opportunities

• Review accounts on a regular basis with SSSO National Director of Sales and National Sales team

• Ensure all opportunity, referral and responses are tracked appropriately

• Actively seek out new ways to source new business

• Support hotel teams & SSSO team to convert key opportunities as and when required

• Provide cover for the team as required for holiday / sickness

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

Required

• Self-starter, well organized, detail oriented and willing to take ownership of responsibilities with a high degree of positive energy and drive

• Strong skills in time management, organization, coordination and communication (written and verbal)

• Demonstrates the highest standards of ethical behaviour and has experience within a sales enviroment working to set standards

• Has good relationship management skills and presents the appropriate professional image to customers and external contacts.

• Ability to engage effectively with internal and external stakeholders at all levels as well as work as part of a team and be able to also work independently

• Adapts quickly and positively to any new situations

• Displays flexibility and can adjust plans and priorities as situations change

• Self-reliant, working with minimal control and direction

• Effective multi-tasking and the ability to prioritise, meet deadlines and work effectively under time and resource constraints

• Acts on own initiative,makes sound business decisionsand takes calculated risks when appropriate to achieve results

• Thinks ahead, developing contingency plans where necessary in order to succeed

• Ability to manage extensive amounts of information andmanages confidential information with complete discretion

• Fluency in spoken and written English

• Skilled in using MS Word, MS PowerPoint and MS Excel programs

• Educated to a minimum of GCSE Grade C (or equivalent) or above in Maths & English is essential

Preferred

• A graduate of a hospitality management school, Hotel Management School or a similar degree.
• Knowledge of Salesforce, Delphi or a similar database/reservations system
• Hotel sales experience & experience in making research calls
• Additional language skills