Job Description

My Client is looking for 2x motivated candidates to join their busy team
Full time - Flexi Hybrid working - MON-FRI 9-5 ( can choose hours)
6 month Temp - Perm role
Sheffield Area S1 Postcode

£10.42 per hr

Candidate will undergo training from the training team upon starting the role.

The temp be required to have a Smart Card which requires 2 proofs of address for a temp.

Responsible for the delivery of accurate overpayment correspondence to employees and ex-employees in line with the agreed adopted Overpayment policies for client organisations. Responsible for maintaining the overpayments database, negotiating recovery of overpayments within agreed limits and generating accurate monthly management information reports to be distributed to client organisations. To assist with the reconciliation of reports to Client General Ledger and ensuring confidentiality of staff and records at all times.

Principle responsibilities

Work within the guidelines of NHS SBS and Client policies and procedures, ensuring that Audit requirements are met at all times and deadlines are strictly adhered to
Responsible for delivering the administrative procedures associated with the end to end process for overpayments, providing an efficient, helpful and supportive service to all managers, clients and staff
Responsible for dealing effectively with queries from customers both internal and external, by telephone or in person, conveying a professional and efficient attitude and pass any contentious calls to the Overpayments Team Leader / Payroll Team Leader as appropriate, whilst abiding by NHS SBS and Client policies and procedures.
Responsible for organising and prioritising own workload within part of the overpayments team to ensure that workloads are distributed evenly and fairly and can be covered effectively while staff are absent.
Compilation of gross overpayment breakdowns and calculation of any net overpayments. Upload into overpayments database
Responsible for updating the employee year to date balances within ESR using the write back or Earlier Year Update process.
Responsible for the completion of input for overpayment deductions from employee pay, ensuring deductions are consistent with agreed levels, checking deductions have processed as expected and reconciling them to the Overpayments database
Responsible for raising Invoice/ CMR requests in Oracle 12 on behalf of the Client and updating systems on repayments made by Debtors
Compose and where necessary verify written responses to queries from staff, Clients and external agencies for review by the Overpayments Team Leader

Always ensure promotion of customer focus throughout Employment Services
Attend Client teleconference calls when required to support any queries

Ensure all correspondence raised is in line and consistent with the client organisation's agreed adopted overpayments policy and process with NHS SBS.
Reconciliation of client queries to Overpayments Reporting.
Responsible for logging all cheques received and forwarding to relevant Client/ department
Ad hoc tasks deemed appropriate to this level

Essential Skills

Good standard of Education in English and Maths, preferably with GCSE level A-C
Provides assistance to colleagues and forms a relationship with the team
Excellent communication and organisational skills
The ability to work flexibly, able to respond to increased pressure of work Appreciation of impact of service provided on customer

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