We are currently recruiting for an new an exciting role of Administrative Support working within Thames Valley Police Force.

This is a Temporary ongoing position working 30 hours per week Monday to Friday.

This role will be subject to Police Vetting and you must have been residing within the UK continuously for a minimum of 3 years

The key result areas in the role are as follows:

1. Receives and assesses incoming mail / phone calls for the LPA / OCU, responds to routine matters or redirects / raises to the attention of the LPA / OCU Commander or appropriate member of the LPA / OCU management team; completes, often sensitive and confidential, administrative tasks (e.g. typing, taking minutes, record keeping, telephone / email messages, answering routine queries, arranging appointments, travel, accommodation, etc).

2. Provides support to the Administrative Support Officer by maintaining retrieval systems, personal information of LPA / OCU Commander's direct line reports, and induction information, arrangements for new starters, transfers to the LPA / OCU (e.g. issue ID cards, take ID photos, administration of fobs, provide a postal service, pocket books, point of contact for authorisation of pool and hire cars, forward fixed penalty notices to fixed penalty unit for processing, issue and managed fuel card).

3. Receive and dispatch uniform and equipment to officers (including surrender) and ensure all equipment is logged; provide a local point of contact for faults and meter readings for photocopiers / printers and general equipment, booking laptops, equipment issue and stock levels, delivery and despatch of goods.z

4. Contribute to resilience within the LPA / OCU by fully supporting the Administrative Support Officer in making best use of administrative resources by:

• Signposting staff to use various systems to order and, as appropriate, manage equipment.

• Scrutinising the operating of systems to identify if there is a more cost effective way to use resources.

• Coordinating orders from Force stores, local requisitioning of supplies, receipt and stock control and inventory, oversee receipt and dispatching of uniform to officers - including uniform and equipment surrender, manage kit lockers.

5. Manages day-to-day queries in relation to the car parking policy, raise requisitions for equipment for patrol cars, deals with queries in relation to police officer parking tickets and ensures facts are appropriately and accurately researched.

6. In line with Force Financial Regulations, assisting with the administration of cash, banking and allocated maintenance tasks.

7. Maintain administration of personal files and, when commissioned, retrieve information from paper files.

8. Maintain the complaints database and, as allocated, provide administrative support.

The knowledge or skills required in the role are as follows (essential or desirable):

1. Good standard of education, RSA II or equivalent, excellent literacy and numeracy skills, and the ability to take minutes with good communication skills at all levels (e.g. NVQ L1 in Administration / Customer Services or proven experience in a similar environment). (E)

2. Proven interpersonal skills and the ability to promote professional working relationships with personnel at all levels. This skill will have been developed in a demanding office environment where they will have regularly demonstrated discretion, tact and diplomacy, multi-tasking, enthusiasm, initiative, and flexibility. (E)

3. Proven ability to work to deadlines, handle diverse information, manage a substantial workload and solve problems with a minimum of supervision. (E)

4. IT literate with experience in MS Applications; proven ability to manipulate data from a variety of sources and databases and willing to learn new technology, databases and systems. (E)

5. Must have capability to travel to different locations across the Force and undertake all assignments in a timely manner. (E)

6. Knowledge of policing policies and procedures.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Lynette crisp