Outpatient Bookings Administrator | Spire Regency | Macclesfield | Full-Time, Permanent | 37.5 hours | £20,397 per annum

Spire Regency Hospital has an exciting opportunity for an experienced individual to join our outpatient appointments team as an Outpatient Administrator on a full time and permanent basis.

Duties and Responsibilities

• Scheduling outpatient appointments, by telephone, for patients and to confirm such by telephone, email or letter and appointment reminders by text.
• Processing referral letters via SCI Gateway, post, fax or email and dealing with said referrals in an effective and efficient manner.
• Proactively investigating and resolving enquiries.
• Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS, consultants, primary care practitioners).
• Accurately recording all required information for appointments on IT systems, databases or spreadsheets.
• Maintaining confidentiality in line with GDPR and policies when processing stakeholder (e.g. patient, consultant, staff, etc.) data.

Who we're looking for

• Excellent customer service skills and telephone skills
• Strong IT skills
• You must also have excellent interpersonal and verbal and written communication skills
• A team player with a can-do attitude
• Previous Healthcare experience would be advantageous
  

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Life assurance
  

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.