Business Support Job at Norfolk & Suffolk Foundation Trust, Great Yarmouth

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Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

Are you passionate about improving patient care? Do you have an interest in data and information together with staff leadership? Are you looking to make the next step into managing?

We are recruiting for a Deputy Business Support Manager for the Great Yarmouth and Waveney Care Group – Older Peoples Services.

You will report to the Business Support Manager - Admin Lead and will work closely with other Deputy Business Support Managers, Community Network Leads and Service Leads.

The post holder will manage multiple teams across 3 sites so experience of managing multiple teams would be desirable.

The post will be based in Great Yarmouth but there will be an equal amount of time spent across all bases including Lowestoft and Norwich.


Main duties of the job

You will be responsible for:

  • Supporting performance reporting across the Care Group
  • Assisting senior managers and teams to own their data and information
  • Supporting senior leadership with business processes and implementing new developments to support improved care.
  • Work with our MHA team to ensure good quality reporting and improved compliance.
  • Helping to develop the Care Group’s business continuity and resilience plans under the direction of the Performance and Information Business Support Manager
  • Line manage the key administrative and business support staff across the older peoples service line, including recruitment and budget support.
  • Working with other deputies and BSMs to share good learning and implement new solutions to drive performance, data quality, and good patient care
  • Working with the Contracts, Performance, and Information team to develop reporting mechanisms to support excellent standards of patient care

If you have any questions about this post please contact Melanie McArthur.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities


An ideal candidate will:

  • Be keen and willing to learn and develop themselves
  • Understand data and information, and be comfortable dealing with it
  • Have experience working with people of all levels of ability and seniority
  • Be willing to explore new ways of working
  • Be an experienced staff leader able to deal with complex situations across multiple teams
  • Be experienced in using Microsoft Applications and particularly electronic patient records.

Some of the benefits you can expect:

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

Person specification

Experience

Essential criteria
  • Supervision of a team of staff
  • Involvement in implementation of change projects
  • Understanding full range of secretarial procedures and systems
  • Maintaining a range of information systems
  • Experience of communicating a range of complex or sensitive information
  • Understanding of data quality and performance indicators
  • Prioritising own and others workload with effecient / effective use of resources
  • Experience of managing multiple teams
  • Experience of dealing with complex staffing situations
Desirable criteria
  • Working with NHS / Social Care Systems

Skills

Essential criteria
  • Excellent interpersonal and clear leadership skills.
  • Excellent communication skills within a range of situations.
  • Experience in implementing change within services

Qualifications

Essential criteria
  • NVQ 4 in Business Administration or equivalent
  • Diploma in business studies or business administration or equivalent experience
  • NVQ 2 in Customer Services

Knowledge

Essential criteria
  • Working knowledge of Microsoft IT systems and packages
  • Maintaining / administering admin / secretarial systems including reviewing systems
Desirable criteria
  • Knowledge of NHS / Social Care

Other

Essential criteria
  • Able to work proactively, on own initiative without supervision
  • Able to work flexibly and creatively to meet the needs of services within service structures
  • Able to manage own and others workload to manage stress
  • Demonstrable problem solving skills

EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

Employer certification / accreditation badges

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