Position Snapshot – External advert
Business area: Nestlé UK &I
Job Title: Cash Collections Specialist
Location: York
Salary: £24,000 - £27,000 + potential bonus + other fantastic benefits
12-month FTC
Although this is a full-time, Fixed Term Contract opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.
Position Summary
Here at Nestlé we have a fantastic opportunity for a focused individual to join the Customer Solutions Team based in our Nestle House York Office, with the opportunity to work from home part of the time (after initial training). The role of the Cash Collection Specialist is to ensure that debts on managed accounts are collected in compliance with UK&I Terms and Conditions, using customer contact and business knowledge to ensure the collection of invalid claims.
To escalate all issues though appropriate channels and ensure the use of correct Global tools to execute tasks.
Problem solving and project work (management and driver) is a key part of this role.
Ensure the accuracy and timeliness of services delivered is in accordance with Service Level Agreements, adhering to Global Standard Practices.
A day in the life of…a
Cash Collection Specialist
You will work with a friendly and supportive team providing accurate and timely service to our customers, working closely cross functionally with supply chain, sales, and IT, ensuring customer invoice queries are resolved, the key responsibilities will include:
- Customer/account queries to support that sales ledger balances are clean on customer account.
- Learn and deploy collection techniques for due and overdue balances on customer account, maximising On Time Payment for all Customers.
- Notify Billing to Collections Leads of debt risks to ensuring mitigating actions are taken.
- Respond to incoming collection concerns from the customer and internal stakeholders.
- Focus on Customer Service, ensuring good communication levels to identify and support resolving problems on customers’ accounts, which could ultimately impact Sales and Working Capital of the business.
What will make you successful?
As the successful candidate you will be an enthusiastic and self-motivated individual, who is proactive and has exceptional customer service skills. Good communication skills are important to enable information to be understood across the team. A strong team player is essential as well as;
- Strong numerical and analytical skills with a good attention to detail.
- Having excellent systems knowledge including advanced Excel functionality and ideally possessing SAP experience although this isn’t essential.
- Previous experience in Collections would be desirable but not essential.
What you need to know
What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.
Job advert posting date: 11/05/2023
Job advert closing date: 25/05/2023
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up several Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!