Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Defence Digital provide digital and technology services to our Armed Forces, ensuring they can operate securely via radio, satellite, and the internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world. To do that we're growing our capabilities in disciplines like data science, automation and cyber security. If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us!
This position is advertised at 37 hours per week.
The Communications Centre Operator position is an interactive customer role, answering and resolving queries and escalating when required. You will be part of a small team delivering High Grade Messaging (HGM) services to the wider MOD and other Government departments.
This role sits within the UKStratCom, Defence Digital Ops J3 area and forms part of the team structure providing 24/7/365 service delivery, to a select customer base within the UK and overseas.
The team and you:
We are seeking a flexible, dynamic and capable person to join our front facing team and take on an exciting and interesting role. You’ll be providing day to day operational support, with technical service support and excellent customer service; collaboratively working with Defence Digital colleagues and suppliers to restore services during instances of faults, outages and system upgrades.
The successful candidate will be required to:
Dependent on the business need, there may be a requirement to travel to meetings or attend training courses within the UK (or potentially occasional overseas visits).
The successful applicant will be part of a 5-person quad-service team made up of civilian and military personnel, which operates a 1 in 4 shift roster: 6 on, 6 off pattern. The successful candidate must be able to work below ground level and under artificial lighting conditions.
Working hours: 24/7 shift work - 3 x 12-hour night shifts, followed by 3 x 12-hour day shifts, followed by 6 days off. All shifts will have mandatory start and finish times, details will be provided at the interview stage.
A shift allowance of 20% and weekend premiums are payable for this role.
If not already held, the successful candidate will be required to undertake DV clearance, an additional Sensitive Post Check (SPC) will also be required.
This position is open to sole UK Nationals only.
We'll assess you against these behaviours during the selection process:
Benefits
Equality and Diversity
Our people are at the heart of everything we do at Defence Digital. It’s vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we’re proud to be an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please let us know in your application or at any stage throughout the process if this is something you want to explore.
Defence Digital operates an organisation model in which every individual belongs to a Government Profession. The successful applicant will be posted into one of the defined Government Professions on Standard Terms of Reference for the grade. Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing.
Within Defence Digital each profession is led by a Professional Head of Community who will lead professional development and support the Continuous Professional Development path for their group.
Defence Digital is currently going through a Transformation Programme which aims to ensure we have the right workforce, with the right skills, to deliver the MOD's Digital Strategy. As the programme progresses, Defence Digital staff may be required to undergo an assessment to understand and develop their upskilling needs to support the delivery of this strategy. This post may be impacted by Transformation.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Please note, expenses incurred for travel to interviews will not be reimbursed.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.”
Posts based in London will attract the relevant London weighting.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Things you need to know
To apply please complete the CV template provided on the CS Jobs dashboard. You will be assessed against your relevant skills, knowledge and experience which demonstrates the essential criteria listed within this advert.
All applicants will also need to provide a personal statement (max. 1250 words) and it is essential that this includes evidence of the following essential criteria. Each one will be scored 1-7 and make up part of your overall score to assess your suitability to be invited to interview:
Essential Criteria
1. Describe your previous experience of working within a service delivery environment.
2. Demonstrate your ability to ensure the adherence to strict security procedures, with a focus on the diligent record, dispatching and general management of confidential items.
3. Tell us about a time when you have worked as part of a team to deliver outcomes.
4. Provide an example of when you have responded and resolved a user issue and managed expectation through clear and concise communications.
If we are in receipt of a high number of applications, we will sift on the following Essential Criteria:
2. Proven ability to ensure the adherence to strict procedures, with a focus on the diligent record, dispatching and general management of confidential items
3. Working as part of a team to deliver outcomes.
Interviews
We’ll assess you against these behaviours during the interview process:
Behaviours
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
Apply and further information
Job contact :
Recruitment team
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