Your New Role

We have a fantastic opportunity for a permanent, on-site Operational Controller to join our Area 10 account in Newton le Willows.

Our Area 10 account is working in partnership with Highways England, to provide maintenance and response services for more than 300 miles of strategic road network in the Northwest, connecting the cities of Manchester, Liverpool and the surrounding areas.

Responsible for incident response, winter maintenance services, and severe weather delivery, the teams will oversee traffic management during incidents on some of the region’s busiest motorways: the M6, M56 and M62.

The standard hours of work will be discussed further at interview stage.

You will be responsible for:

• Approval of draft resource programme
• Manage the daily activities of gangs/operations against programme, including direct contact with gangs when appropriate, in line with agreed timescales and in accordance with SLAs and commercial contract
• Co-ordination with supervisors in the event of on-site issues
• Review suspended and rejected jobs on Works Management system
• Level 1 review of completed jobs for quality and accuracy of data, including details of labour, plant, materials and photos
• Produce Daily and weekly report of gang activity and performance data
• Schedule and co-ordination of emergency and less than 24 hour works (current day)
• Liaise with Supervisors, provide updates of performance
• Review quality of programme with pre-works co-ordinator
• Keep client updated on planned work activity
• Liaise with emergency services
• Communication with all parties to ensure daily performance targets are met
• Deliver and continuously improve service levels
• Maximise the productivity of the resources through reduction in wasted time, materials and operational costs

We want to hear from you if you have: commercial awareness; understand SLAs and KPIs and a general understanding of billing. Good interpersonal skills; communication, can provide clear direction, good listener, calm under pressure. Analytical; can use data to drive operational and cost improvements, problem solving.

In addition to this, it would be desirable if you have detailed operational knowledge and an understanding of emergency and winter service operations to help you hit the ground running, although this is not essential as we will provide you with the required development you need to bring you up to speed.

What we offer you

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program.

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at our website www.amey.co.uk

Application Guidance

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process.

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Apply today – We are excited to hear from you!