As a Back-Office Customer Service Representative, you’ll be responsible for the behind-the-scenes processing service requests. You’ll look after all web and email-based customer enquiries, such as queries, appeals, complaints and other back office activities. Shifts for these roles will be between Monday-Friday 8am-6pm.

Job title:

Customer Service Representative

Job Description:

What you’ll be doing:

• Provide excellent written customer service
• Ensure all responses are clear, concise and accurate
• Liaise with third party agencies where required
• Work within a target driven environment and adhere to quality and productivity targets
• Make quick, timely decisions in a confident manner
• Adhere to all Capita policies and procedures

What we’re looking for:

• Excellent verbal and written communication skills
• Good computer skills, including email, Microsoft Word and knowledge-based applications
• Ability to work to tight deadlines, while maintaining a high-quality response
• A ‘can-do’ approach; being able to work under your own initiative and within a team
• A talent for learning quickly
• Previous customer service experience

About Capita TfL

We make journeys easier and safer. We’re using technology and data to help more people move around London. Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London’s red route roads which includes 6,000 sets of traffic lights. Join us and discover better as you keep the capital moving.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising with length of service) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Work from home - You must live within a 90 minute radius of Coventry and attend when required

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Coventry

,

United Kingdom

Time Type:

Contract Type:

Permanent