Job Introduction

Join our fantastic Dermatology team as a Customer Service Advisor at our Cromwell Road Primary Care Centre, Grimsby within our North and North East Lincolnshire service. You will be working closing with our consultants and nurses to support the day-to-day operations, and to be the first point of contact for our patients.

Our service runs: Monday to Friday

Main Responsibilities

Your days will be rewarding and fulfilling and some of your day-to-day responsibilities will include:

• To provide a first point of contact, answering telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgment to establish the priority of issues and taking action as appropriate

• To arrange patient appointments as necessary

• To liaise with Consultants, Doctors, Nurses and other members of the team to provide a quality service for the patients

• To maintain computerised and manual filing systems

• To work effectively within the administration processes and policies to ensure patients on the cancer pathway adhere to timescales, processes, policies and guidance

• To perform office duties including faxing, typing, filing and other duties as required.

Full description of responsibilities in the attached job description.

The Ideal Candidate

The ideal candidate will be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e., Outlook, Word, Excel. Also having the ability to communicate effectively and sensitively with staff and patients, including handling sensitive data.

About The Company

We change lives by transforming health and care.

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, di-verse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people, and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and every-one who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Package Description

As a Customer Service Advisor, you’ll be part of our valued team at Cromwell Road Primary Care Centre, Grimsby within our North and North East Lincolnshire service

You will feel valued as a Customer Service Advisor within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• Up to £20,319.00 + group pension and benefits
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• Free tea, coffee, and milk at your base location