Software AG simplifies the connected world. Founded in 1969 it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes; and connects “things” like sensors, devices and machines. It helps 10,000+ organizations to become a truly connected enterprise and make smarter decisions, faster.
Our story goes beyond technology. We put people first – employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation. Our size means everyone has an impact and every voice is valued.
We are big enough to compete and small enough to care.
As a Customer Success Manager, you will work with our customers' key decision-makers to help them be as successful as possible. You will collaborate with other Software AG departments and will be responsible for the post-sales customer journey for a portfolio of customers (
your book of business) in the Integration&API space. By ensuring their continued success, you will contribute to customer adoption, retention, renewal, and increased growth opportunities.
YOUR FIELD OF ACTIVITY
- You will be primarily responsible for building and maintaining close relationships with your customers after the sale—this will be done in close cooperation with Sales, Renewals and the Integration&API Product Business Units
- As a trusted advisor, you are primarily responsible for ensuring the adoption, growth, satisfaction and long-term loyalty of your customers
- You know your customers, their challenges, business models, and success strategy
- By building strong relationships with all key decision-makers, you will be able to provide intensive support to your customers to identify problems and dissatisfaction in time and to proactively counteract them, but also to identify further sales opportunities
- Work closely with customer employees to ensure that they are satisfied with the licensed products and services received
- You accompany the introduction of our software based on success plans
- You will advise customers on the development and implementation of complex solutions based on the Software AG's integration and API management technology in the cloud or on premise
- You will act as a representative and advocate for customers within Software AG
- You will be involved in reference story creation and reference activities and represent Software AG's solution portfolio in social media and at trade shows and events
YOUR PROFILE
- You have several years of professional experience in dealing with complex software and IT solutions (SaaS) or in supporting existing customers in the enterprise environment within the scope of professional customer success management
- You can demonstrate professional know-how in at least one industry such as Financial Services and Insurance or Supply Chain and have worked on successful sales and customer projects
- You have experience with integration technologies, cloud platforms and the common communication protocols. Experience with Software AG’s webMethods platform is considered a plus.
- You have strong business acumen and excellent judgment
- You have the ability to work independently and collaborate effectively across functions as part of a team in a matrix environment
- You are also confident in negotiations and presentations at C-level—on a personal and virtual level
- You bring the ability to successfully master difficult customer situations and escalations
- Excellent presentation, communication and interpersonal skills—virtual and personal
- Readiness to travel
What’s in it for you?
- Earn competitive total compensation and receive comprehensive country-specific medical and other benefits.
- Enjoy time and location flexibility with our Hybrid Working Model, which allows a remote workshare of up to 60%. Work anywhere in your country or abroad for up to 10 days per year.
- Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.
- Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges.
At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.
We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.