Data Technician Job at Norfolk & Suffolk Foundation Trust, Norwich

Zk94cis0MFF5bkR5N2ZPSjVHTkpmdz09

Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

TWITTER - The Trust now has it's own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

We are currently seeking an enthusiastic and motivated Data Technician to work in our Central Youth Team based at 80 St Stephens in Norwich. The role will be offered on a permanent, full-time basis.

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge and we may ask you to spend time networking with other bases to facilitate this process.

This role will require a confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.

Main duties of the job

This role will involve a range of administration duties to meet the needs of our clinical teams and service users, but specific responsibility will be placed upon business process, referrals, data entry and performance compliance. Previous working experience of IT systems is desirable. In addition, you will demonstrate teamwork skills and a commitment to the provision of a positive service user experience.

The roles and responsibility of this post include but not exclusive to:

  • Update the Trust's electronic records system, (Lorenzo), inputting information in an accurate and timely manner. This will include the entering and accepting of referrals, updating patient records and transfer of cases to other teams. Experience of Lorenzo would be helpful but full training will be given
  • Managing incoming calls
  • Liaising with other teams
  • Supporting Clinicians to maintain electronic patient records.
  • Typing of letters
  • Maintaining and monitoring spreadsheets
  • Collating and distribution of reports
  • To raise agendas, take and process minutes for teams
  • Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality
  • Supervisory responsibilities

Working for our organisation

You will be welcomed into a very friendly and supportive team, who work well together and are always happy to help. Training is offered 'in-house' among our own existing staff but also as part of the wider Trust Personal Development Schemes.

Trust benefits included with this role are: -

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • gym membership
  • NHS discounts and many more.

To find out more about the role click the job description, then click APPLY to start your candidate experience today!

Detailed job description and main responsibilities

Communication

As this is a key element of the role, you will have excellent communication skills which will be utilised for tasks such as:

  • First point of contact for our service users and their families.
  • Answering the telephone, dealing with enquiries, directing calls, or taking messages and ensuring they are all passed on in an appropriate and timely manner.
  • Always maintaining Customer Service standards.
  • Establishing and maintaining professional relationships between colleagues, teams, and external stakeholders/ organisations.
  • Composing and forwarding emails/letters as appropriate.

Knowledge & Training

Undertaking professional development as identified in Appraisal and Supervision. Data entry and retrieval into/from Trust Electronic Systems, to support data quality and Locality Business performance. Typing, minute taking, diary management, data analysis and collation of reports.

General

To receive and process information from the teams including typing, photocopying documents. To provide flexible support and cover across the Locality Teams as indicated by Service need and under direction of Locality Business/Administration Manager or their deputy. Attending meetings as required and appropriate to the role. Maintaining Filing systems as per Trust Policy and Procedures. To undertake any other appropriate tasks as requested by the Locality Business/ Administration Manager to meet the needs of the Service.

Person specification

Qualifications

Essential criteria
  • NVQ 2 Customer Service or equivalent

Experience

Essential criteria
  • Office environment
Desirable criteria
  • Data inputting / similar work

Skills

Essential criteria
  • Keyboard skills
Desirable criteria
  • Keyboard / typing qualification

Knowledge

Essential criteria
  • Maintaining knowledge of databases.
Desirable criteria
  • Knowledge of Patient Electronic Recording Systems

Other

Essential criteria
  • Willing to undertake training
  • Ability to travel independently if applicable

EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

Employer certification / accreditation badges

Similar Jobs

Concept Resourcing

Hardware Engineer Job at Concept Resourcing

Our client provide cash safety solutions for major UK retailers and are rolling out a new under-counter solution. Must be able to provide reference information.

Government Commercial Function

Associate Commercial Specialist Job at Government Commercial Function

You will play a key leadership and change management role in developing a strong commercial function for the Complex Transactions Team and across government.

Concept Resourcing

Security Specialist Job at Concept Resourcing

Your expertise will not only ensure smooth operations but also foster strong and enduring relationships with our esteemed clients and contractors.

Clarins

Assistant Manager (36.75hrs/wk) Job at Clarins

Supporting the Business Manager youll take ownership of the Clarins business in order to grow and develop the account and team.

St Helena Hospice

Health Care Advisor Job at St Helena Hospice

Available Shifts: From 7am - 10pm - flexible to suit round your lifestyle. Salary: From 11.00 + Paid Travel Time at Hourly Rate + 45p per mile paid mileage.