Dealer Recoveries Case Handler

Job type: Full Time Permanent

Start date: Asap

Location: Central Cardiff

Hours: 35 hours per week. Monday - Friday 9am to 5pm

Competitive salary and annual bonus

Holiday: 30 days annual leave plus bank holidays

The Role:

Are you passionate about helping people? Would you love a role with clear progression? Are you confident in challenging situations to achieve the best outcome?

This is a rewarding role based in our busy, central Cardiff call centre; you can expect a friendly and flexible culture synonymous with our proposition to our customers. The role will involve, but not be limited to the following:

• Manage your own portfolio of cases. Ensuring dealers are provided with a professional, efficient, enthusiastic and knowledgeable service at all times in order to maximise recoveries.
• Liaise with dealers and Account Managers to negotiate the repayment of outstanding bad debt liability (however arising) in order to minimise potential losses.
• Maintain a good relationship with field staff and recognise each Account Managers' territory, ensuring field staff are up to date with their accounts.
• Where internal collection procedures have been exhausted, make recommendations for the next course of action.
• Be cognitive of patterns in debit situations, constantly considering appropriate action to be taken through proactively raising conduct concerns.
• To produce weekly and monthly Management Information to illustrate cash collected, accounts worked and demonstrate progress made.

Benefits:

As you'd expect, we offer a competitive basic salary, and in return for your hard work and commitment to working for MotoNovo, you will receive some fantastic benefits:

• Annual leave - 30 days plus bank holidays to use how you like
• Comfortable working environment, well located for the daily commute and those lunchtime errands
• Fantastic and engaging company events
• A growing organisation that defines itself as being nimble, lean, and strong
• Competitive company stakeholder pension scheme
• Maternity, Paternity and Adoption scheme
• Financial rewards - Annual bonus scheme, cycle-to-work scheme, childcare vouchers, and high street/online retail discounts
• Private Medical Insurance and healthcare
• A friendly and flexible culture with a drive for continuous improvement, for which you will be empowered to get behind from day one

And much, much more! Our benefits package doesn't just recognise your hard work and talent; it enhances and supports your lifestyle, health, and well-being in and out of work.

We're MotoNovo Finance (Part of Aldermore), one of the largest lenders in the UK's used car finance market. At MotoNovo, we are a diverse bunch with several things in common - we are committed and motivated and know how to have fun! When you join us, you become part of a company which values you as an individual and believes that you will contribute to the growth of our business. Our mission is to transform and disrupt the industry for the benefit of the customers, and that's where you come in!

To apply for this post, we are looking for the following:

• Experience within a similar role or even industry isn't necessary but would be an advantage
• Good organisational skills
• Confidence in having challenging or difficult conversations
• Comfortable to handle customer complaints and frustrations
• Resilient
• Able to communicate clearly with strong interpersonal skills
• Use of initiative, attention to detail and problem solving

Apply:

By applying today, you can kickstart our fantastic onboarding process, as well as the ability to develop professionally and gain experience with this fantastic organisation. Find your next great job and adventure; build your career with us today!

Disclaimer

Aldermore is an equal opportunities employer., which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts, and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.

Aldermore works in a trusted partnership and is supported by Brook Street (UK) Limited with recruitment. Brook Street will access information collected from you concerning your application under a strict duty of confidentiality, and Brook Street will be in direct contact with you about any application made.