Contract Delivery Lead
Flexible Location: London Marylebone, Birmingham Moor Street/Hybrid
The Contract Delivery Lead will play a key role in ensuring Chiltern continue to operate in a way that’s compliant with the terms of our National Rail Contract (NRC), which is the contract between Chiltern and the Department for Transport (DfT). The role sits within the Business Planning team at Chiltern, meaning you will engage regularly with the DfT, internal colleagues across various departments, and other industry partners. You will be required to respond to colleagues’ queries on Chiltern’s contractual documents and establish robust processes to safeguard business continuity.
The Contract Delivery Lead will be expected to develop a detailed and robust understanding of all contractual and regulatory requirements affecting Chiltern and be able to produce material on these for colleagues that’s clear and easy to understand. You should be someone who takes pride in being highly organised and works with a fine eye for detail. Being able to communicate well is also crucial to this role given the wide range of internal and external stakeholders you will engage with. The Business Planning environment is varied and fast-moving and you will also benefit from being adaptable and able to contribute to different workstreams and challenges facing the team as required.
The Contract Delivery Lead role is a great opportunity for someone who has experience working with legal and contractual documents and an understanding of the structure of the rail industry. You might be someone who’s education has given them a good understanding of this type of documentation, or someone who’s previous work experience has often required you to digest complex written information. You could be someone ambitious working in the railway sector in a similar role, but in a large team without as much individual responsibility.
Developing a strong understanding of the National Rail Contract and DfT Procurement protocols and being able to offer guidance on these to colleagues
Maintaining an organised and accurate record of key documentation including the NRC, Leases, Station Access Agreements, Handover Pack etc
Ensuring that responses from the business to DfT requests are completed within the timescales required and to a high standard, and be comfortable signing these off on behalf of the business
Supporting internal colleagues in ensuring compliance with industry regulations and Network Rail requirements
Working with the NRC Administrator to ensure that all contractual obligations are completed on-time
Building a strong relationship with DfT colleagues and representing Chiltern and its interests in an effective and collaborative manner
Deputise for the Client Relations & Strategic Delivery Manager in contractual matters
Ability to interpret complex legal and contractual documents and communicate clearly the meaning and implications of them to colleagues
Understanding of the interactions between Train Operating Companies (TOCs) and other industry organisations and regulatory bodies
Demonstrable experience of managing document libraries in a logical and organised manner
Excellent communication skills and ability to build relationships
Highly proficient in the use of Microsoft Office applications, including Excel
At Chiltern , we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
Our benefits include:
- All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS
- Active staff are also entitled to residential and duty standard class travel on all of the above services
- Defined Benefit Pension Plan
- Arriva Village - access to online benefits and discounts
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line - We offer complementary 24-hour physio for everyone
- Health Shield - Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
- We offer 25 days annual leave as well as statutory holidays
- Flexible working
- Support - Peer Support, Samaritans, and Railway Chaplains
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..