Deputy Reception Manager

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for a Deputy Reception Manager to work at AXA XL.

Location: London

Rate of pay: £40,000 per annum + amazing benefits

Working pattern: Monday – Friday 8.00am-5.00pm (require flexibility)

Key Responsibilities:

• Help to set objectives and be Reception Manager support for the day to day running of the reception with Team of 12 staff members, including managing the recruitment and selection process to ensure that it effectively meets the need of the Entrée standards.
• Support with accessing employee performance and recognize training needs and potential as appropriate.
• Monitor the work of all team members and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used.
• Hold team meetings on a regular basis in Reception Manager Absence to communicate targets, standards required and company and client information.
• Work in conjunction with Reception Manager, Deputy Head of Entrée and company Operations Manager to prepare client reports and presentations including detailing financial performance, activity, and plans for the site.
• Develop and evolve all client services at location, ensuring regular adjustments and improvements are both recommended and implemented.
• Act as a positive ambassador for the business.

Client Services

• To ensure that service levels are maintained always to the highest degree and constantly exceeded and particular attention is paid to client care to ensure that all visitors receive a warm, courteous, and prompt welcome on arrival.
• To ensure the team creates memorable experiences and build rapport with all visitors and clients.
• Regularly monitor guest feedback and produce a suitable action plan based on the results.
• To be guest focused at all times, by being visible, approachable, and quick to exceed expectations in fulfilling customer needs, throughout the day.
• Ensure that all agreed service objectives are met in line with client expectations.
• Develop and sustain good working relationships with the client at the relevant site.
• Actively gain customer feedback and use the information to improve the offering at any given business.
• Coordinate the activities of the reception teams and switchboard, cloakroom
• Ensure that you deliver what you promise to the guests, client, and team.
• Liaising with clients and providing excellent customer service – going the ‘extra mile’ when the opportunity arises.
• To take full ownership of the reception and all associated areas, making sure that they are always kept clean and tidy in the best possible order, liaising with cleaners, facilities, security, and other departments