Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognised as a global leader.

Merkle’s heritage in data, technology and analytics is the foundation for our understanding of consumer insights that drives our people-based marketing strategies. Combined with our expertise in performance creative and media, we can then offer our clients content-driven, contextual and compelling customer experiences that drive business growth.

In 2016, the agency joined dentsu, one of the world’s biggest media companies to form the Customer Experience Management (CXM) Line of Business.

Merkle is looking for an exceptionally talented digital and creative project manager with more than 3 years of relevant experience, minimum of 1 within an agency environment, delivering customer centric and results driven digital-based solutions within the digital experience, commerce and marketing space.

The role
The Digital Project Manager will be responsible for planning, coordinating, and implementing strategic and creative design & development projects within budget, timeline, and scope.

They will be a team player who can effectively monitor project objectives, deliverables and present updates to executives, clients and project team members alike. They will be adept at multi-tasking and have excellent communication & organisation skills with the ability to manage several projects simultaneously.

Working closely with our in-house strategy, creative and technology teams, you’ll be responsible for managing and coordinating projects from initial pitch stage to delivery, overseeing all production elements including.

Key responsibilities:

• Managing projects throughout their life cycle: selecting the project team, scoping, planning resource, information gathering, budgeting, testing, and liaising with the client, taking full ownership for the approach, the delivery, and the project financials
• Creating the plan and leading the project team to deliver the agreed outputs/outcomes within scope, time, cost and quality constraints. Promotes the wider good in all actions, acting in a morally, legally and socially appropriate manner
• Design, develop and lead the project team on a day to day basis, appropriate to context and project stage. Clearly defines, agrees and delegates team and key stakeholder roles and responsibilities; empowers and inspires others to deliver successful projects
• Develop and agrees budgets for projects and control forecast and actual costs against them
• Establish and maintain effective governance and decision making for the delivery of projects; define clear roles, responsibilities and accountabilities, that align with project and/or organisational practice and requirements
• Develop, produce and maintain schedules for project activities that takes account of dependencies, resource requirements and constraints in order to enable the efficient realisation of project outputs and associated benefits
• Map project dependencies and identify owners, build dependency management into the project's governance cycle
• Act as an arbiter and enforcer and resolves issues between the various elements of the project
• Identify and manage pertinent project stakeholder relationships, communications and need for senior level support
• Manage internal and external relationships as appropriate
• Proactively Identify, addresses and seek to resolve differences between individuals and/or interest groups
• Act as the link between Sales, client services, delivery and the client
• Building and sustaining excellent working relationships with internal and external stakeholders
• Managing complex digital projects with various clients simultaneously
• Identify and monitor project risks (threats and opportunities) and issues
• Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies
• Create proposals/sales quotations for clients, contribute to pitches and new business opportunities
• Develop a keen eye for detail throughout all areas of work and when providing quality assurance for client-facing assets

What we're looking for from you

Skills required include, but are not limited to:

• 3+ years professional experience of in a digital project management role
• Hands-on experience delivering creative and technology based projects, using proven delivery methodologies
• Strong experience in working with MS office tools and Project management tools
• A self-starter, motivated to take ownership of projects and drive tasks to completion
• Problem solving attitude, combined with analytical thinking and objective decision making
• Excellent presentation, negotiation and communication skills
• Agility and ability to perform in a fast-paced and quickly changing environment
• Ability to manage own time effectively, prioritize and meet tight deadlines
• Excellent verbal and written English
• Enjoy working in a cross disciplinary team whilst leading by example and educating others on best practices in order to increase quality and efficiency
• Used to a fast-pace and pressured environment with rapid turn-around times
• Decisive and confident with strong attention to detail
• Experience working with virtual teams
• Agile methodologies and management tools (e.g. JIRA, Miro, Workfront) experience advantageous

What we’ll give to you:

• You’ll have a competitive salary, private health & dental insurance, corporate discounts, and career development through Dentsu University, free access to LinkedIn Learning and degree-level training programs through Multiverse

• 29+ days of annual leave (25 days of regular holidays, Birthday off and 3 additional wellness days) We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and new years

• You’ll have a hybrid working schedule, with flexible start/end hours, and choosing yourself whether to work from home or our modern offices in central locations

• We’re a friendly bunch! We host regular team socials and company-wide workshops

At the point of application, the candidate must have the legal right to work in the UK as we are unable to sponsor visas as this time.

Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

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