Band 2
Job overview
We would like to welcome applications from positive and motivated people to fill the role of Clinic Receptionist within the Endoscopy Service at City campus.
Endoscopy is a growing service and as such our opening times are expanding. We can provide a 'no two days are the same' working environment that will challenge and support you.
Main duties of the job
The Endoscopy department is focused on delivering a professional reception for any visitors that may attend the unit. Candidates need to show reliability, flexibility and be highly motivated individuals seeking a challenge and who thrive in a busy team environment - you must be committed to co-operative team working at all times.
A positive and proactive personality is a must as well as experience in a customer service or reception role. This role requires face to face contact with patients as well as working alongside other administrative, nursing and clinical colleges so we'll want to know all about your skills in working with different groups of people and working as part of a team.
Working for our organisation
The post available is permanent and full-time, the successful candidates will be required to work flexibly as shifts will include days, late evenings and weekends.
This post will include cross-site working to meet the needs of the service as we develop it.
In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to the advert
Detailed job description and main responsibilities
Print clinic lists from Webhiss in advance of clinic date and, using CareFlow.
Greet patients at reception, check their personal details are correct, and if necessary amend in CareFlow accordingly, ensuring patient confidentiality.
Using CareFlow or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff.
Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
Ensure all clinic outcomes are recorded accurately on the day.
Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
Notify Waiting List Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with departmental and/or Trust policies.
Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times
Be able to competently use CareFlow and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately.
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
Undertake any other duties, which may reasonably be required.
Alert Waiting List Co-ordinator of clinic capacity issues as they arise.
Able to travel across both sites when necessary.
Person specification
Communication skills
Essential criteria
Desirable criteria
Experience
Essential criteria
Desirable criteria
Training & Qualifications
Essential criteria
Desirable criteria
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Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
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