Company description

Location: London (hybrid working)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Car Allowance & Private Medical Insurance

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Head of Digital Product, you’ll play a key part to our success and join us on this exciting motoring journey.

#LI-THEAA #LI-Hybrid

This is the job

Joining the AA family as a Head of Digital Product, you’ll lead and inspire multidisciplinary teams for your relevant area, to transform journeys and deliver market leading experiences by driving your passion for digital product delivery, with a natural ability to prioritise and cut through complexity.

Leading by example, you’ll line manage a team of Product Owners, Product Designers, Content Designers and Business Analysts to drive forward strategies, product roadmaps and product/feature development for our Digital Roadside business area with a view to increase adoption and growth in the use of our Digital Products amongst our customers and 32m UK drivers to achieve a great digital experience to be simple and smart with data, digital and innovation at the heart of all we do.

You’ll collaborate with counterparts and executive stakeholders across the organisation with being a natural storyteller, yet equally able to work with design, technical and commercial colleagues acting as the bridge between commercial and digital teams to provide confidence and clarity on the product roadmaps which will enable us to achieve our commercial goals.

What will I be doing?

• Deliver through a number of Agile scrums teams, to transform our experience and step change performance – focussing relentlessly on customer and commercial outcomes
• Secure budget required to deliver the Product Strategy and Roadmap through quarterly planning. Recruit suitable resources as required whilst remaining within budget constraints
• Collaborate with Digital Analytics and Experience Design teams to continuously monitor our digital experiences and journeys using relevant data and insights to understand performance and use this to make valuable decisions
• Drive an eCommerce and trading culture across your team, to ensure the delivery of a stretching digital sales plan, whilst balancing other deliveries and improvements
• Embed best practice across the team, including both product (backlog management, requirement specification, continual cycles of test, learn and refinement) and design techniques (design thinking and lean UX best practice) to ensure we keep users at the heart of everything we do, delivering value at pace for our users
• Ensure a good understanding of the Digital architecture relating to your Product area and influence the direction of the architecture strategy by working closely with the Engineering team
• Define the Omnichannel strategy for your Product area to ensure a consistent and optimal approach is adopted for customers who move across channels, switching from online (app or web) to offline and vice versa

What do I need?

Essential:

• Significant experience within Digital Products with demonstrable career growth to show a deep understanding of product management and development i.e., web and app technologies
• Deep experience of managing a stretching digital sales plan as well as delivering multiple digital features and improvements
• Strong stakeholder management with the ability to challenge, influence and persuade a varying level of stakeholders i.e., Senior Leaders, Executives and Directors
• High degree of commercial awareness with the ability to develop strategies that respond to and address opportunities and issues
• People leadership experience with directly managing a team to build a thriving and collaborative team culture
• Experience of successfully delivering change to customer journeys through development, delivery, and analysis phases

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Annual Bonus
• Car Allowance
• Private Medical Insurance
• Diverse learning and development opportunities to support you to progress in your career
• 25 days annual leave plus bank holidays + holiday buying scheme
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Worksave pension scheme with up to 7% employer contribution

• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.