Role and Responsibilities

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED

• Good standard of general education with a minimum of grade C/4 or above GCSE in Maths, Science and English.
• Experience of working in an office environment with a good working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
• Good interpersonal skills and the ability to build relationships with stakeholders, including staff at all levels (clinical and non-clinical), internal and external partners

MAIN DUTIES AND RESPONSIBILITIES

• The provision of a range of quality assured respiratory function tests for the patients of Gateshead Practices.
• The inputting of test results and preparing electronic reports. Responsibility for the accuracy of results.
• Responsible for the routine maintenance, calibration and quality control of all laboratory equipment. The reporting of equipment faults to NP and admin support colleagues.
• Communicate requirements for accurate performance of appropriate investigations to patient.
• Communicate effectively with patients and colleagues using a range of agreed modalities including telephone, email and letter.
• Obtain brief medical history prior to testing to ensure safe practice.
• Maintain accurate and contemporaneous clinical notes.
• Ensure patient confidentiality, always.
• Plan and perform diagnostic assessments in accordance with national guidelines for spirometry.
• Interpretation of simple lung function tests
• Protect patients’ rights, ensuring confidentiality, privacy, data protection, safety and security and foster equality and diversity in the workplace.

CONFIDENTIALITY

In the course of their work the post-holder may have access to confidential information relating to the company, its staff, stakeholders, and patients. All such information must be treated as highly confidential, and any breach will be subject to disciplinary action. In addition, the nature of this role may mean that the post holder also has access to information regarding local general practices and this should also be treated as confidential.

COMMUNICATIONS AND WORKING RELATIONSHIPS

• Excellent communication skills with internal and external staff, stakeholders and patients.
• Confident communicator internal and external to the organisation
• Ability to deal with difficult situations professionally

Required Skills

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Required Skills

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.

Required Qualifications

Maths and English, GCSE Grade 4-9 or equivalent

Training

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Prospects

Strong progression for the right candidate.

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C B C Health