Are you looking for a new challenge and want to develop yourself every day? This is your opportunity, because we are looking for experienced Virtual Preparation Specialists to be part of a brand-new Virtual Service team! If excellent customer service comes naturally to you and you're willing to make history with us, then you'll be a perfect fit for our team.

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools, and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean, and fun work environment

• Work through customer concerns on our own digital platforms and ensure first-class and individual service
• You prepare online customer appointments for our service centres to enable our customers to make contactless deliveries on site
• Communicate with the customer via SMS, email and if necessary, by phone for where required
• By working with Tesla support, parts service, sales and service locally, you ensure that our customers receive consistent support
• You work closely with the workshop and the virtual team to ensure an efficient and seamless service for our customers' vehicles
• Ensure optimal customer experience and best possible customer satisfaction

• Ability to thrive in a team-based environment and achieve common goals
• Willingness to learn new and innovative automotive technologies to further develop in role
• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines and solve problems
• Basic understanding of automotive techniques related to vehicle repair
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems
• Able to communicate, read, and write effectively in the English language, and other local languages if required
• Strong knowledge of MS Office