Salary & Benefits – salary starting from £21,218 to £26,523 per annum dependent on experience, attractive pension scheme (up to 10% company contribution), annual bonus, 25 days annual leave plus days in lieu of working bank holidays and training & development opportunities in line with the Operational CCTV Assistant progression plan. We also offer a fantastic benefits package, which includes flexible private health cash plan scheme, retail saving scheme, Online GP Service, Life Insurance and many more!

Location: We currently have a vacancy for an Operational CCTV Assistant to join our Customer Field Services Team in the Wastewater Service Delivery Business Unit based in the Hull area. Applicants should live within a reasonable commuting distance from our Cottingham WWTW site.

These are permanent opportunities working on average 37 hours per week on rotational work patterns to cover 24/7 working, which will include late, early and weekend work patterns.

What will the role involve?

The Operational CCTV Assistant is a field-based role, working outdoors, in all weathers as part of a two-person team within a geographical team working to improve customer service and sewer performance. Working alongside a CCTV Technician to respond to incidents for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications. Full training will be provided.

To safely proactively and reactively investigate the sewerage network utilising CCTV equipment to promote and implement solutions which resolve and/or prevent a sewage escape from occurring from the wastewater network and to ensure no repeats take place. Working closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

You will be responsible for assisting the Operational CCTV Technician ensuring the safe operation of the CCTV unit in line with YW operation procedures ensuring the correct site set up is in place prior to work commencing ensuring all Health & Safety working practices and procedures are always complied with.

You will ensure Health and Safety working practices & procedures are always complied with.

Experience/skills/training needed

• You will be assisting in the operation of a CCTV vehicle and carrying out a range of manual handling duties including heavy lifting of manhole covers and operating heavy equipment.
• It is essential that you have a practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands-on approach to work tasks
• You will have a strong Health & Safety mind-set and have a basic understanding of IT systems.
• It would be advantageous to have some experience within wastewater, but not essential as full training will be provided.
• You will be liaising with operational teams, customers, and stakeholders in the role, therefore, team working, and communication is essential.
• A full valid driving licence is a requirement of this role (with no more than 6 points).
• Previous experience in a customer service with face-to-face communication with customers is desirable.

You will be working a variety of rotas in the role to cover our 24/7 working window. In addition, once fully trained in the role you will need to take part in an emergency out of hours call out rota, therefore flexibility is an essential requirement of this role.

As part of this role, you will be required to work within confined spaces, any successful candidate must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety when working in hazardous environments.

What's in it for you?

Career enhancement and development, colleague well-being and a genuinely positive work experience for all are key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our vision of 'taking responsibility for the water environment for good'.

If you feel this opportunity is suitable and you match the skills required, then please apply on-line and complete the application process and submitting your CV with a covering letter, outlining your key reasons for applying for the role.

Closing date: 30th May 2023

Assessment dates to be announced shortly

All our roles are subject to a medical questionnaire, and further medicals when required

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Kelda Group values equality, diversity, and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.