Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you'll be doing:

Are you an accomplished personal assistant who is ready to support the Operations team?

This is a fantastic opportunity to work for Thames Water Operations function in a role that is critical to supporting the business in achieving our purpose of which we are very proud, “to deliver life’s essential service, so our customers, communities and the environment can thrive”.

We are key workers, committed to our values, reaching higher and being better every day to achieve our purpose under these challenging circumstances, doing the best for our customers and the environment.

You will be supporting multiple Operational Directors who work across the Thames Valley & Thames County regions. You will be down to earth, sociable, warm and tactful with a great sense of humour and will be able to work calmly under pressure in a regulated and rapidly changing environment.

Main responsibilities:

• Act as the first point of contact for enquiries from internal or external customers, meeting and greeting key stakeholders, processing, and replying to sensitive and confidential correspondence
• File and maintain data in accordance with GDPR, business procedures, the agreed standards and service levels, using company-specific systems, ensuring records are accurate and up to date
• Produce standard reports, preparing papers, presentations, and documents for use by the director, their team or department, ensuring stakeholders are prepared in advance
• Organise meetings, events, and departmental activities, taking minutes and recording actions where appropriate as well as arranging travel and booking venues as required
• Skilful, intuitive, and practical diary management to maximise the team’s time
• Process directors travel and expense claims
• Raise and process POs as required and ensure approvals and director authorisations are dealt with in a timely manner
• A flexible approach to support when needed
• Contributing to a positive, collaborative and committed working environment, building respect and trust amongst colleagues
• Building on your existing network of stakeholder EA’s and PA’s as relationships are key to this role

What you'll bring to the role:

• Be loyal and trustworthy with a friendly, sociable approach, expressing a passion for Thames Water’s Purpose, Values and Behaviours
• Ability to keep calm, while adapting and responding to change and events which are inevitable in an operational business
• Be highly organised with a professional, agile and diligent nature
• Able to understand the needs of our customers, handling situations in a sensitive way
• Have proven success at a senior level in a similar role, ideally within a highly regulated environment
• Able to offer solutions with a natural problem-solving mentality
• Have excellent grammar and attention to detail
• Able to show initiative with a desire for change and making a difference
• Possess a positive outlook and optimistic disposition
• Knowledge of social media with the ability to respond to messages where needed

What's in it for you?

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.