Planning & Performance Manager

Salary Up to £48,600 - Depending on experience

Location Hybrid - Pity Me/Home Based

Planning & Performance Manager

Full Time

Up to 6 months fixed term / secondment

Salary – Up to £48,600 – Depending on experience.

Location –Hybrid – Pity Me Durham / Home Working

About the role

We’ve a great new opportunity to be our Planning & Performance Manager, to authentically lead and inspire a high-performing team that actively exceeds goals. You’ll be creating a positive and open working environment where we welcome and celebrate difference, promoting equality and diversity, to allow people to feel valued, and trusted, underpinned by a positive ESI score.

We’re looking for you to develop strong and effective relationships with internal and stakeholders across our directorates, build mutual trust and respect, and use this network to enable resolution of issues and complex problems by drawing on wider expertise and skillsets. You’ll empower strategic and operational decision making within the business through the creation, analysis and storytelling of reporting and analytics.

You’ll be setting precise goals and objectives based on a strategic planning process and implementing this strategy through strong communication that includes a plan of action, clear expectations, and accountability. We’re looking for you to ensure all team members have appropriate and stretching performance targets that are value-adding and simple-to-understand.

We’re looking for you to ensure effective planning and monitoring of work-streams to ensure all targets are achieved; this includes regulatory targets, along with ensuring that appropriate training, coaching, and feedback is in place to ensure your team delivers unrivalled planning strategy, tracked by a number of key business KPI’s.

A full job description for this role is accessible at the very bottom of this page.

About you

We’re looking for you to be passionate about creating both unrivalled customer, planning and employee experiences, and who will live that passion authentically every day, inspiring people and continually striving to improve and excel.

You’ll have proven experience of delivering the best possible levels of customer service, creating positive experiences for our customers whilst also motivating our people, and driving performance improvements across your team and its wider department context.

We’re looking for you to have proven planning knowledge, emotional intelligence and business acumen to build positive relationships within your own business unit and wider stakeholder groups.

You’ll have proven leadership and management across teams and disciplines, role modelling engaging leadership behaviour, along with a proven research skillset to aid problem solving and strategy planning, together with an in-depth knowledge of operational planning processes.

Knowledge of street works legislation and experience working with local authorities would be an advantage but not essential as detailed training can be provided.

We’re looking for you to have proven experience in customer facing competencies with the ability to present and communicate at senior levels and across a range of stakeholders, along with an understanding of the regulatory landscape in which we operate, including a detailed understanding of C-MEX, D-MEX & street works as well as other ODIs.

Here at Northumbrian/Essex & Suffolk Water, Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation.

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.