The Role:

• Ensure an efficient, professional service delivery is provided to meet all client/employees' needs and to promote the WTW brand.
• Support an agreed set of client implementation/renewal projects.
• Co-ordinate teams to ensure successful, timely implementation project delivery
• Review client contracts to understand the scope of work agreed
• Ensure that project scope is controlled and managed, identifying out of scope items and raising these to the Client Manager.
• Prepare slides to support the project kick-off and planning meetings
• Prepare Project Initiation Documents to outline the scope of the project
• Participate / run regular internal and client project meetings/calls as appropriate
• Managing a RAID log to capture risk, actions, issues and decisions
• Prepare test strategies to ensure internal teams and clients know what is expected within the testing phase
• Preparing and maintaining project plans on a weekly basis
• Preparing project status reports and executive summaries to inform all stakeholders of high-level project progress
• Manage change control and identify risks and formulate mitigating actions
• Ensure lessons learnt and recommendations are captured and acted upon
• Create internal and client post project review surveys to capture internal and client feedback
• Create post project review presentations to review the project performance for both the client and internal teams
• Update Line Manager on a regular basis (or as necessary) of current client issues, risks and opportunities

The successful candidate will:

• Foster a collaborative working environment across the project teams. Encourage teamwork by sharing knowledge, ideas and solutions
• Identify areas where the service to clients/members can be improved
• Ensure deadlines, set targets (KPIs) are met through effective planning and execution
• Assist in more complex / project deliverables when required
• Provide an efficient, professional service delivery to meet all clients needs
• Develop knowledge of clients’ flexible benefits schemes and requirements and WTW’s systems and technology
• Communicate effectively with clients via email and calls

The Requirements:

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint and Project)
• Experience in project management is essential
• Experience in flexible benefits, employee benefits would be an advantage
• Good analytical and numerical reasoning skills
• Able to chair and coordinate internal and client calls
• Strong communication skills, both written and verbal and able to articulately adapt style for various purposes and audiences
• Good planning, time management and organisation skills with the ability to work to deadlines
• Able to work quickly, but accurately in a professional environment.
• Able to learn quickly, use own initiative and organise own workload effectively
• Prepared to put in the extra effort when needed to meet challenging deadlines
• Demonstrate a ‘can do’ attitude, overcoming any problems as they arise
• Prepared to show initiative where appropriate, but equally prepared to take instructions from others to contribute to projects across the whole department

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity

Equal Opportunity Employer