About Appello
We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring center with the latest digital technology being created by ourselves and our partners.
Becoming the UK's largest monitoring centre, supporting over 200,000 people across the country, and developing the first digital telecare system has been no small feat.
Our ambitions though are still significant and as our population ages the requirements for services that empower people to live independent, happier and healthier lives will continue to grow.
This role is predominantly to support the Supply Chain Manager in all aspects of procurement activities.
You and the team will be the key focal point for the purchasing department within Appello regarding all administration and purchasing matters You will also be a point of escalation for external and internal customers and suppliers.
It is a fast-paced environment which involves prioritising your workload, responding quickly to changing schedules and liaising with other departments.
You will be communicating with people within the business as well as external suppliers and contractors.
Main Responsibilities and Activities
Procurement
- Help manage vendor assessments and supplier rating issues
- To create purchase orders against demand of the system and also from shared forecasting information
- Source new parts as required either by telephone or online. Gather necessary information including price, supplier, full description and lead time.
- Achieving cost reductions through negotiation and sourcing against targets on existing purchase prices within the companies range of commodities and services
- Help review the purchase order system (Business Central ), to ensure it is accurate, up to date and consistently meets the requirements of the business
- Continually review the overall “value” offered by existing suppliers and ensure that the company’s purchasing remains competitive
- To ensure that all paperwork is up to date and relevant for any subcontractors, consultants or partners working with the Appello Group.
Partnering
- To liaise with other departments within the business to help ensure the smooth and efficient transfer of high quality information and data
- Helping to manage, maintain and promote the different Appello accreditations, including but not limited to, BSI, BAFE,TSA.
- Assisting with internal and external audit programmes and the issue, control and close out of NCNs
- Following up NCNs to ensure that corrective actions are implemented where necessary and ensuring that any certification requirements are complied with
- Ensuring that Installation demand for materials is covered by adequate and timely supply through proactive management with respect to order fulfilment
- Provision of timely feedback on the procurement process to internal customers, supplying better information to liaise and plan delivery dates with external customers.
General
- To ensure the purchasing administration teams business targets/KPI’s are met
- Running, creating and interrogating various daily and monthly reports and attending meetings
- Ensuring returned items are accurately recorded and faulty items replaced by vendor in a timely manner. Warranty returns management. Advanced replacement management
- To ensure the facilities maintenance schedules are maintained and that the various buildings remain compliant.
- Provide administrative support to other functions within the Supply Chain as required during times of peak loading.
- To assist in the creation of purchase orders
- Timely and effective communication of forecast and purchase orders to suppliers
- To ensure office procedures and working practices are followed. To also ensure that these are regularly reviewed and updated as necessary in accordance with the Quality Management System
- To assist with the up keep of the warehouse / storage area, moving boxes, recycling with some light lifting and shifting of boxes. (suitable training will be given in line with H & S, manual handling)
We are looking for someone with great administration skills, who has experience working in a customer service environment with excellent written and verbal communication skills.
The ideal applicant will have a positive 'can do' attitude, is self-motivated and can take ownership of situations.
Qualifications
Essential
- An education to either GCSE Grade A-C including Maths and English , 'O' level standard or NVQ level 2/3
- Intermediate understanding of Microsoft packages including Outlook, Excel and Word
- Good verbal and written communication skills
- An important part of this job is communicating with suppliers over the phone or via written word. It is essential that the candidate has excellent customer service skills
Desirable
- Experience in negotiating supplier contracts to gain cost reduction
- Working towards CIPS or equivalent qualification
- Knowledge of Microsoft Business Central
Experience
Essential
- Experience working in a similar purchasing role and busy office and customer service environment is essential
- Preparation and interrogation business reports
- Ability to contribute ideas, suggestions and feedback to improve the service and to identify and implement service improvement projects
Desirable
- Experience in negotiating supplier contracts to gain cost reduction
Ready to join our team?
To apply, you'll need to complete the following:
- CV (Word doc or PDF files only) to include educational background information and work experience
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the Careers Team on 01425 626337.
- Appello Perks
- 23 days holiday rising to 25 days annual leave pro rata
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Life assurance 2x annual salary