Job Overview

• Deliver a five start VIP front of house service to a newly refurbished corporate building within central London.
• To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy.
• Consistently drive performance and introduce best in class working practices.
• To ensure guests receive a warm welcome to MMC in compliance with the MMC Security Policy, building requirements and Health and Safety Regulations.
• To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times in accordance with MMC grooming standards.
• To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times.
• To be knowledgable of local transport information and amenities such as restaurants and entertainment.

Main Duties

• Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host of their arrival, taking and storing luggage as and when required. Provide all our clients and collegues with that VIP 5 Star service and welcome.

• To communicate regularly via email and over the phone with member's of the business ensuring all their needs are met.

• To have good building knowledge for assisting in customer and business enquiries.

• Regularly maintain and update guest registration via Proxyclick ensuring the information is accurate and as current as possible.

• Proactive ‘visual maintenance' of communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate.

• Report issues through the FM Helpdesk (Edison)as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily.

• Enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices.

• Receive objectives and projects from Front of House Tea, leader as required.

• Be flexible in approach to work requirements in order to maintain the standards required as a Mitie employee.

• Cross Train with our Hospitality Service Desk and Concierge Team to provide cover as necessary.

• Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall in case of evacuation.

What we are looking for

• Experienced in delivering VIP customer service in a corporate / hospitality enviroment

• Customer Service / Hospitality based qualification

• Strong communication skills (both written and verbal).

• Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.

• The ability to interact confidently with all levels of business and guests.

• Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.

• Strongly self motivated individual possessing a can do attitude and a drive to learn.

• A positive, outgoing personality looking to be part of a strong and established team.