Imaging Receptionist | Healthcare| Competitive Salary plus excellent benefits | Horley | Full Time- Permanent

Spire Gatwick Park Hospital have an exciting opportunity for an experienced Imaging Receptionist to join our team on a Permanent basis.

Duties and responsibilities:

• Create a marketable differentiation for our patients. This will include meeting and greeting, introduction to hospital, impart key messages including infection control, philosophy of care, teamwork and core values, escort to room, completion of documentation “in room”, in stay contact, post discharge phone call and any other duties that may be required to be of further service to our patients
• First impression to all Payor groups.
• Serve as liaison between departments such as admissions, theatre, marketing and ward.
• To provide patients with friends and family questionnaires and assist them to complete them if required.
• To assist in the waiting area flow and management thereof.
• To handle complaints at source ensuring the most convenient resolution and patient satisfaction, escalating when necessary to appropriate level.
• To escalate to line manager any concerns relating to poor service and a poor experience of any patient
• To participate in switchboard and main reception rotas.
• To ensure all administration processes are adhered to according to Spire policy.
• Deliver exemplary customer service and all core values.
  

Who we're looking for:

• Good organisational skills.
• Exceptional customer service skills.
• Flexible approach to working day.
• Working knowledge of SAP.
• Full understanding and buy-in of our Spire Vision, Mission and values.
• Good understanding of importance of infection control and cleanliness within the hospital.
• Able to present key messages about the hospital (infection control, team work, clinical standards) within the course of general meet and greet conversation.
• Ability to put people at ease.
  

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays

Employer and employee contributory pension with flexible retirement options

‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

Free Bupa wellness screening

Private medical insurance

Life assurance

Save an average of £50 per month with our free onsite car park

Please see the attached benefits leaflet for more information,

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Penny Lawless on penny.lawless @spirehealthcare.com

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications