Registration Assistant

Fixed Term, Full Time

Up to £22,361 per annum

Location: Chelmsford

Working Style: Fixed-base worker

Please note this is a fixed term opportunity for a period of 12 months. This role may require you to work at the Essex Records Office, Chelmsford on a rotational basis.

Overview

The Registration Service in Essex is one of the largest authorities in the country, and is responsible for registering Essex citizen’s life events, including births, deaths, marriages, civil partnerships, and citizenship ceremonies. The Registration Service has a duty to meet Essex County Council’s (ECC) statutory and legal obligations regarding registrations which are set and overseen by the General Register Office (GRO), whilst also ensuring that customers receive a high-quality service.

The Role

The Registration Service delivers an effective Marriage Booking Service and centralised back-office administration including items relating to Citizenship, Ceremonies, Registrations and Approved Premises, as well as certificate reproduction. The Registration Assistant will deal with all customer enquiries, providing specialist advice, support, and excellent customer service to members of the public wishing to use the service.

The ideal applicant will have experience of working within an administration environment, with good communication and IT skills and the ability to embrace change. Delivering good customer service will be key to success in this role.

Accountabilities

• Responsible for ensuring all administrative Registration duties are completed in an accurate and timely manner in line with legislation as set out in the Handbooks for Registration Officers.
• Deliver professional and informative customer service via call handling for a variety of incoming queries relating to all areas of Registration.
• Engage with appropriate stakeholders to define the requirements in order to achieve accurate and timely Registrations.
• Use specialist skill, knowledge and experience to deliver effective Registration activities, and high-quality customer service.
• Work collaboratively with partners to ensure compliance with all external and internal regulation.
• Responsible for ensuring compliance with all end of day accounting and stock management, weekly, monthly and quarterly accounting, returns and dispatch to GRO.

The Experience You Will Bring

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Ability and willingness to develop knowledge and skills within the workplace.
• Experience of working in a busy administration environment.
• Excellent communication skills, both verbal and written.
• Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
• Evidence of delivering high quality customer care.
• Experience of working in an environment, ideally statutory, with evidence of embracing change and working collaboratively with partners to improve customer service.

To read more about us please visit: Climate, Environment and Customer Services

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .

If you have queries on this role or require anything further, please email Laura.O’Connor@essex.gov.uk

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