LONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE

Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 8,000 + properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for an experienced At Your Service Associate Full time to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke experiences for you.

ARE YOU ELIGIBLE TO WORK IN THE UK?

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting this website https://www.gov.uk/prove-right-to-work

JOB SUMMARY

To answer and process all calls received through At Your Service (AYS) in a warm, friendly and courteous manner whilst adhering to standards. To be fully aware of the additional administrative duties within AYS. Be able to perform all duties of a telephone operator.

Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.

Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events.

EXPERIENCE

• Previous experience working within a 5* hotel or similar environment preferred

SKILLS & KNOWLEDGE

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active, reliable and flexible
• Able to work alone and within a team
• Good command of the English language essential

WHAT WE CAN OFFER YOU

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

• Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days
• 50% discount on Food & Beverage when dining in the hotel
• Length of service rewards and invitations to afternoon teas
• Monthly/yearly recognition schemes
• World-class career opportunities within Marriott hotels tailored to your specific needs
• Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
• Professional learning and development opportunities - because a rewarding career is so much more fulfilling!
• Complimentary meals on duty
• Complimentary dry cleaning - we do like to make an impression
• Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
• Pension scheme to help you save for the future
• Life assurance x 1 salary
• Competitive car lease schemes
• Cycle to work scheme - your wellbeing is important of course!
• Access to major high street discounts so you can treat your friends and family

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.