Job Title: Technical Support Manager

Job Duration: 6 Months

Employment Type: Outside IR35

Salary: £426.57 - £580.67

Clearance Required: Vetting Clearance LIVE CTC

Job Type: Hybrid (1-2 days per week in office)

Job Purpose:
The Technical Support Manager will be responsible for supporting the alignment of Business Change and IT Change across the MPS Mobility ecosystem. They will work across delivery streams and collaborate with team leaders to ensure successful delivery of individual delivery plans. The Technical Support Manager will oversee the integration from Transition to Production and act as a central point for integration of all changes to in-scope systems and interfaces. They will also oversee the successful delivery of Mobility application outputs and ensure the systems are running smoothly across Cloud and on-prem.

Key Result Areas:

• Support the alignment of Business Change and IT Change across the MPS Mobility ecosystem
• Work across delivery streams and collaborate with team leaders to successfully deliver individual delivery plans
• Oversee the integration from Transition to Production
• Act as a central point for integration of all changes to in-scope systems and interfaces
• Oversee the successful delivery of Mobility application outputs and ensure the systems are running smoothly across Cloud and on-prem.

Requirements:

• Proven experience as a Technical Support Manager or similar role
• Strong knowledge of IT systems and infrastructures
• Excellent problem-solving skills
• Ability to collaborate effectively with cross-functional teams
• Strong communication skills
• Experience overseeing successful delivery of Mobility application outputs and the successful running of systems across Cloud and on-prem.
• Valid Vetting Clearance CTC
• Accreditation in ITIL level 3 or above
• 5+ years of relevant experience in service management in a secure environment
• In-depth knowledge of call management systems including Remedy and ServiceNow
• Broad knowledge of infrastructure, networks, and environments
• Ability to assess both business and technical risks, balance risks against benefits and propose appropriate actions to mitigate risks
• Experience of working closely with development, test and deployment teams
• Technical management of Open Source development and management tools such as Jira/Confluence
• Excellent project management skills with the ability to prioritize tasks and manage deadlines
• Strong leadership skills with the ability to manage and motivate a team
• Excellent communication and interpersonal skills with the ability to build and maintain relationships with stakeholders
• Ability to work well under pressure and make sound decisions quickly
• Strong analytical and problem-solving skills
• Knowledge of Agile methodologies and practices
• Strong understanding of security standards and procedures
• Experience working in a hybrid work environment with both remote and in-office teams.

To apply for this role, please send your CV and a covering letter to Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk.

Note: Only candidates with valid Vetting Clearance CTC will be considered for this role.