Job Type: Fixed Term Contract (12 Months)

Location and flexible working: Hybrid based in our Edinburgh office working three days per week at home. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process.

Closing Date: 29 May 2023

Salary and benefits: Competitive salary plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

We have an incredible opportunity to join us here at Phoenix Group as a User Researcher to join our Research and Insights team.

Who are we?

We want to be the best place that any of our 6,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£259 billion of assets under administration. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

As a User Researcher, you will play a pivotal role in understanding our customers' needs, motivations, and pain points, both in the digital realm and beyond. Your responsibilities will include:

• Conduct in-depth user research through interviews, surveys, and testing to gather valuable insights. Collaborate closely with cross-functional teams to translate findings into actionable recommendations.
• Advocate for Human-centred design, considering diverse needs and preferences.
• Stay up-to-date with industry trends and propose innovative ideas for differentiation.
• Effectively communicate research findings to stakeholders, activating decision-making processes.

What are we looking for?

• Proven experience in user research, demonstrating expertise in methodologies and tools.
• Excellent communication and collaboration skills to present research findings to diverse stakeholders.
• Empathy for users and a passion for understanding their behaviour and motivations.
• Growth mindset, unafraid to challenge assumptions and drive positive change.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us

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