• Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Liaising with the management team ensuring the smooth operation of the admin & transport department.
• Ensure all inbound/outbound paperwork is completed promptly and accurately.
• Monitor and chase documentation in support of the transport operation & produce statistics as and when required.
• Undertake administrative and filing duties to meet needs of the Transport Department.
• Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff.
• Maintain a harmonised people and customer focused team working environment always seeking opportunities to improve our stakeholder’s experience.
• Maintain and expand an excellent proactive relationship with existing customers and suppliers.
• Dealing with customer and supplier enquiries and complaints from investigation through to closure.
• Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
• Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
• Work closely with the Accounts and Finance teams in order to fully understand Customer and Suppliers requirement and expectations.
• Maintain data security and integrity in line with business needs.
• Collation of accurate data to create customer invoices
• Maintain a safe working environment that complies with all aspects of the company’s H & S Policy

Our ideal candidate: