Neptune HQ, Swindon - Permanent, full-time

The role

Neptune are a British-born and raised interiors and lifestyle brand who design, manufacture and retail stunning furniture, lighting and accessories and all the little details for your whole home. Via our 'white-glove' delivery service we make hundreds of deliveries to our customers every week.

Our busy transport team work to a very high set of standards to ensure we deliver the best possible service to our customers, day in day out. We are now looking to welcome on board a highly organised Distribution Administrator who will provide a world class service to our customers when booking deliveries, and provide administrative support in the dispatch of our products.

Working as part of a dedicated team, you'll be responsible for booking all UK orders for delivery via our own white glove delivery team, communicating estimated arrival times and ensuring all customer communications follow the Neptune brand standards. You will also be responsible for:

• Communicating all customer deliveries in a professional, warm and engaging manner both over the phone and by email
• Updating our in-house CRM system and delivery sheets with accurate customer information to allow for our drivers to provide a smooth service
• Assisting with all administration tasks within the distribution department, including filing delivery notes, data entry and responding to departments e-mails
• Dealing with internal and external customer requests

We would love it if you brought to us an understanding of a premium brand, superb written and verbal communication skills, and its important you have strong administration experience in Microsoft Office packages.

You will need plenty of initiative and flexibility in your approach, along with being passionate about detail and setting yourself high standards. Based at our Distribution centre in Swindon, Our working hours are Monday to Friday working between 8am to 6pm on a weekly rota (working 8 hours per day).

What Benefits we can offer you
At Neptune, we value our employees for always going above and beyond; we reward them by offering more than just a competitive salary:

• Generous Holiday Allowance
• Life Assurance
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Generous new item and factory outlet discount
• Competitive salary and discretionary bonus scheme
• Perkbox: Wellbeing Hub and Retail Discounts Porta
• Your birthday day off
• Day off if you become a Grandparent
• A week off if you get married/civil partnership
• Refer a friend scheme
• Long service holiday allowance increase
• Training Workshops

We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for their exacting standards, design-led aesthetic and expert craftsmanship, they're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. They're also respected for their commitment to craft and quality. Put simply, they make things they're proud of, and that are designed to last a lifetime.