About The Role

We are looking for a Patient Administrator to join our Endoscopy team on a fixed term basis, at our Endoscopy unit in Swindon. As a Patient Administrator with TAC Healthcare, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.

What you will do:

• Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
• Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
• Assisting in the completion of month end administrative procedures for the management team
• Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded, and banked promptly

About you:

• Experienced working in a customer or patient focused environment
• Confident using Microsoft packages and other IT systems
• Strong communication skills, both written and verbal
• The ability to work independently and as part of a multi skilled team

What's in it for you

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 27 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Private medical insurance options
• Life assurance
• Hybrid and flexible working opportunities
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Enhanced parental leave
• Monthly award programme and online peer-to-peer recognition
• Long service recognition, with vouchers and additional annual leave
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

About Us

Here at TAC Healthcare, we pride ourselves on being a versatile and flexible healthcare provider, ensuring our patients receive the very best clinical care and treatments. We work closely with the NHS to provide flexible, responsive and crucially, high-quality healthcare, through both insourcing and outsourcing.

Our Endoscopy services are both hospital and community based, and support both NHS and private patients.