Transport Support Co-Ordinator

Menzies Distribution are looking for an Transport Support Co-Ordinator to join our team, providing a first class service in Milton Keynes. The purpose of this role is to both report and provide full support to the Transport Shift Manager with regards to all transport administration and compliance. Having previous transport related administration and customer service experience gained within a fast paced distribution environment, the ideal candidate would be flexible.

The Details:

• Salary: £25k Per Annum
• Site: Milton Keynes
• Shift Pattern: Monday to Friday
• Hours: 07:00 - 16:00 /45 Hours Per Week
• Monthly Pay
• Parking Onsite

Key Duties and Accountabilities (Will include but not be limited to)

• Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Answering and responding to all incoming calls in a prompt and polite manner.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Liaising with the management team ensuring the smooth operation of the transport department.
• Monitor and chase documentation in support of the transport operation.
• Undertake filing duties to meet needs of the Transport Department.
• Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff.
• Maintain a harmonised people and customer focused team working environment always seeking opportunities to improve our stakeholder’s experience.
• Maintain and expand an excellent pro active relationship with existing customers and suppliers.
• Dealing with customer and supplier enquiries and complaints from investigation through to closure.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner.
• Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
• Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
• Enter accurate data on to all internal systems and reports
• Maintain data security and integrity in line with business needs.
• Maintain a safe working environment that complies with all aspects of the company’s H & S Policy
• Scanning and processing of daily POD’s.
• Operation and monitoring of entrance and exit gates of contact sites.
• Driver prebrief and debriefs
• Holiday and break cover for the Transport Supervisors

Key Experience and Qualifications:

• Excellent computer literacy (Microsoft Office, Word & Excel)
• Previous administration experience.
• Good numeric skills – including accuracy.

Technical skills and behavioral competencies:

• Well developed verbal and written communication skills.
• Strong analytical and numeracy skills
• Good level of financial understanding
• Flexibility
• Help maintain a motivating focused team environment.
• Enthusiastic and energetic personality
• Enjoys working to deadlines
• Ability to work on own initiative, demonstrates organisational skills.

Benefits:

• Uniform & PPE provided
• Healthcare Cashplan for all employees and dependants, including dental, optical, physiotherapy, health screening, 24/7 counselling and more
• Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
• Discount on mobile phone contracts with EE;
• Training opportunities and development plans
• Flexible working options