Change & Adoption Professional Job at BT, London

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Job Description

Change & Adoption Professional

Job Req ID: 15906
Posting Date: 12-May-2023
Function: Strategy, Transformation & Business Intelligence
Location: 1 Braham Street, London, United Kingdom
Salary: Competitive with great benefits
Why this job matters
This role centres around creating brilliant and personal digital colleague experiences. A successful candidate will need to be skilled in driving data driven transformational change at a large scale, including providing engaging next generation communication and cultural improvements throughout Digital.

If you’re great at delivering change, at supporting others as they deliver change as well as holding people to account through providing helpful assurance, then you will be a great fit for this team. You’ll need to be enthusiastic, creative and resilient, and able to work well in a collaborative and complex environment. In return, you’ll have the opportunity to be at the heart of a ground-breaking transformation that enjoys brilliant sponsorship and is focussed on making a fantastic difference.
What you’ll be doing
  • Providing change management and adoption services across high profile transformational projects within Corporate Units
  • Guiding programmes in agile delivery so that they address the wide range of change, operational and organisational factors to be addressed to ensure change sticks
  • Role model and drive cultural change, helping to support initiative that enhance colleague satisfaction & productivity throughout Corporate Unit’s Digital
  • Identifying the presence of and driving programmes in the resolution of overarching risks, interdependencies, and opportunities across Corporate Units Digital, and related impacted programmes
  • Influencing internally and externally, across multiple stakeholders including service providers, external vendors, contractors, offshore and onshore providers, managing directors, directors, and chief technology innovation officers, building partnerships across these groups
  • You will need to be proactive and self-driven in the delivery of services to senior stakeholders and will need to lead others to be self-managing in pursuit of business goals, and the wider strategy
  • Facilitating workshops including change strategy, logistics and delivery of clear outcomes and benefits
You'll have the following skills and experience
  • Change delivery experience within complex corporate programmes of at least one of IT, Digital technology, business process, people and cultural change. Includes stakeholder engagement across multiple functions/organisations
  • Programme or project management experience, including planning, adapting plans, managing risks and issues as well as stakeholder management
  • Strategic Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g., business KPIs, business cases). Must be strategic and independent in thinking
  • Employ strong writing, editing and content creation skills to design and deliver compelling next gen communications and engagement activities to diverse internal audiences across multiple, dynamic channels
  • Human centred design transformation, agile change management and business readiness: Expertise in consulting, guiding, and providing assurance in the transformation space. Can use their human centred & agile expertise to streamline on-going business change activities and learning solutions including defining change strategy, planning, delivery, risk and opportunity management
  • Problem solving working collaboratively to find creative solutions to problems, handling abstract concepts, ambiguity and complexity with skill and helping others to handle them too
  • Engagement: Ability to persuade and influence diverse groups of senior stakeholders both internal and external, with sophisticated skills to gain cooperation in complex scenario, navigates conflict and ambiguous situations
  • Design of ways of working, tools & systems, structures, processes, interfaces, culture change technology skills and instigate cultural changes, influencing these both within IT, across other parts of BT as well as with partners externally
  • Learning and skills development: ability to define learning needs, collaborate with specialists and L&D to develop and roll out learning interventions, as well as the ability to provide guidance to programmes on learning and skills.
  • User focus - Understands users and can identify who they are and what their needs are based on evidence e.g., persona creation. Able to translate user stories and propose relevant change initiatives
  • The ability to test / challenge current thinking and influence new approaches, practices/policies.
Benefits
  • Competitive salary
  • 25 days’ annual leave, plus bank holidays, and additional days for length of service
  • 10% on target bonus
  • Life Assurance
  • Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • 50% off BT and EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans
  • Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
  • Maternity leave – generous company maternity leave
  • Paternity leave – up to 2 weeks paid
  • 3 volunteering days per year
  • Competitive employee discount on BT/EE products
  • Competitive friends and family discount on EE Mobile
  • Access to our brand new, innovative office spaces, including our new office in London which opened this year
  • Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network

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Job Summary
  • Location
    London
  • Job Type
    Full Time
  • Date Posted
    2023-05-12
  • Expiration date
    2025-11-30