The role

We’re now looking for a motivated Claims Handler (ideally with a Professional Indemnity & Medical Malpractice experience) to join us here at the Jensten Group. As part of the divisional claims solution the successful candidate will handle a wide portfolio of Professional Indemnity, medical malpractice and other commercial insurance claims. You'll be assisting customers full cycle from when claims have been notified, through to negotiation with insurers, helping agree settlements including challenging any decisions which are not in the customers best interests and managing the customers expectations throughout the whole process.

Reporting to Branch Operations Manager and working in an established team, you'll be supporting the division and their clients nationally. You can be based from either our Littlehampton, Bristol, London or Derby offices and hybrid working options are available (2 from home, 3 in the office). Some key objectives & responsibilities will include:

• Manage your own caseload of claims
• Handle the full lifecycle of the claim through to settlement
• Be responsible for the pivotal part of the customer journey
• Engage with clients, customers and suppliers via email, telephone and other relevant communication
• Effectively prioritise your workload whilst working with a high level of autonomy
• Build rapport and a positive relationship to help manage customer expectations
• Work on complaint resolution ensuring all details are recorded resolved within strict timeframes
• To ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA
  

About you

As one of our valued claims team, you’ll have excellent communication and written skills with a keen eye for detail. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression within the fastest growing division in our group, training & development within the role and Insurance Industry in general. You will also be or have:

• Insurance background- especially in Commercial Claims (essential), Professional Indemnity/Medical Malpractice ideal
• Relevant qualifications (e.g Cert CII) or working towards (ideally)
• Great customer service skills
• Excellent telephone manner, being able to network & build working relationships easily
• Drive and genuine passion to learn and develop within Insurance
• Worked in a similar role previously, with experience of working with Insurers and clients
• Able to use initiative and can multi-task, updating relevant systems and admin
• Acturis systems knowledge & experience (ideally)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• Flexibility with Hybrid working options (3 in the office and 2 from home once settled in)
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover- a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £400m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

And that is why you should join us!

Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.