Customer Insights Analyst Job at NielsenIQ, Oxford

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Job Description

Job Description


SENIOR INSIGHT ANALYST

Retailer Customer Success Team - Oxford office

ABOUT THIS JOB

Our Analysts are vital to NQ’s success. They work every day with our client base, which includes most of the major FMCG brands you see in the supermarket as well as most of the retailers where you’ll find these products.

Our clients trust our Insights Analysts, coming to them when they have challenges and questions. NIQ’s Analysts work with our clients to create and present analyses based on the world’s best datasets.

We are confident and capable crafters of compelling insights and deliver clear and actionable recommendations to our clients, helping them grow their business.

Working with a large UK retailer, the role is based in Oxford with up to 3 days per week with the client in central London. This is flexible based on location, however. We have a large and talented team working collaboratively with the client delivering detailed insight and client service across both Consumer Panel and Electronic Point of Sale data.

You will make a difference by developing a deep understanding of the retail landscape, current market trends and the client’s business to identify how NIQ can bring maximum value to the client partnership. Experience with Consumer Panel is certainly a positive, however, a fast-track training programme will be put in place to support the learning of the methodology and tool.

RESPONSIBILITIES

  • Developing and maintaining strong relationships with both client and internal stakeholders
  • Identifying key client business issues and translating them into analytical briefs
  • Delivering outstanding analysis and insight to the client
  • Contributing to ongoing training and development of our people and capabilities
  • Developing and delivering against account plans to support the client’s business objectives

REQUIREMENTS

  • The drive to deliver a high standard of work in a dynamic and exciting retail environment
  • Curiosity and passion for the FMCG industry allied with good business acumen
  • A willingness to challenge client hypothesis and bring a new perspective
  • A positive and creative attitude to problem-solving, both externally and within NIQ
  • Capability to hold confident and commercially adept data-led conversations with the client

WHAT WE OFFER

We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.

Working with our Customer Success team gives you access to:

  • Our amazing 'people first' culture with plenty of flexibility
  • Career & Learning development
  • Making an impact on biggest FMCG manufacturers' growth
  • Becoming an expert in categories that shape UK retail

#LI-HL1


Additional Information


About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

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