Job Description

Redbridge

£14.26

Job Role

1. To deal professionally and sympathetically with all customers via telephone and those visiting our offices. To provide an efficient and effective front-end reception and telephone service in accordance with council policies, procedures, strategies and service plans. Take ownership of issues, deal with enquiries and provide a response within the agreed timescales.

2.To assist with the voids and lettings process including voiding properties and garages and setting up new properties and accounts on IT systems.

3.To assist tenants to report repairs and pest control matters to contractors.

4.Approve’ House Exchange’ and ‘Homeswappers’ applications.

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