Customer Service Representative Job at DB Arriva, Birmingham

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Job Description

Service Centre Team Members
Birmingham New Street
Salary is £22,148pa

We are looking for an enthusiastic and dedicated individuals to join the team at Birmingham as Service Centre Team Members.

Working within this role you will be responsible for ensuring orders are correctly packed and loaded onto the trains at the correct times. You will also be responsible for carrying out routine service checks and procedures (e.g. fridge temperature checks), the cleaning of the Service Centre and the environmentally disposal of packaging and waste materials.

Working within this role you will be responsible for ensuring orders are correctly packed and loaded onto the trains at the correct times. You will also be responsible for carrying out routine service checks and procedures (e.g. fridge temperature checks), the cleaning of the Service Centre and the environmentally disposal of packaging and waste materials.

You must have the ability to work to tight deadlines with a proven track record of working in a high pressure environment. A background in logistics supply and basic food hygiene experience would be desirable but not essential.

As you deliver the orders to the train you will also be expected to help customers with their enquiries.

The Service Centre has a varied roster so flexibility is essential as shift work and weekend work is required. The average hours per week are 39.

All applicants must be computer literate, be able to use their own initiative and take responsibility for managing their stock levels and food safety at all times.
To apply for this role, please submit your current CV and a covering letter stating your skills and experience to match up with the below::

Ability to work shifts
Live within an hour of Birmingham
Previous customer service experience
Ability to work alone or as a team
Excellent communication skills
Ability to meet deadlines and multi-task

No formal qualifications are required for this role

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..

Benefits:
  • Free rail travel for you and your family (rules and conditions apply).
  • We'll provide you with a free uniform to look smart on the job.
  • A healthier and cheaper way to commute with a tax efficient way to fund buying a bike.

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