The Company:

A leading manufacturer of flexible plain and printed film, supplying primarily the food and medical sectors are looking to recruit a Customer Service Executive to join their team. They offer a work from home option if desired.

Job Title:

Customer Service Executive

Role Purpose of the Customer Service Executive:

The role will keep you challenged and busy! It encompasses liaison with sales and customers; the input of technical and detailed orders for our production and manufacturing teams; and liaising with warehouse and office administration teams.

We are looking for a proactive, professionally presented person, who wants to be part of a growing organisation, who understands the challenging relationships with stakeholders.

Core Responsibilities

Create good working relationships with colleagues, managers and external suppliers.

Constantly review standards and working practices to achieve and exceed targets.

Pre-empt issues through effective communication.

Validate and process customer orders using our in-house operating system.

Record accurate information and determine required course of action, referring to the relevant departments (as appropriate) over issues where the relevant technical or practical experience is required to make a sound judgement.

Provide up-to-date accurate stock figures and other progress information as required.

Effectively and politely communicate with internal and external contacts to ensure customer enquiries and queries are dealt with in a timely manner.

Contribute towards improving customer service standards by highlighting issues and offering solutions.

Ensure online documents and paperwork are accurately filed/stored maintaining a tidy office environment. Archive where appropriate.

Prioritise workload in line with production requirements to ensure agreed timescales and deadlines are met.

Communicate with relevant parties the status of any ongoing work.

Create an accurate record of pending and completed work.

Ensure a high standard of housekeeping is maintained.

Assist with training of colleagues as required.

Undertake specialised training when required.

Completion of ad-hoc duties to meet the needs of the business, subject to appropriate training.

Maintain and manage a busy email inbox.

Undertake any tasks requested to aid smooth running of the department.

You will be expected to be a great communicator, with great task management and organisational skills.

Drives commitment to excellence in quality and efficiency placing the customer at the centre of operational activities meet quality objectives.

Communicates in an open and honest manner, demonstrating ethical and professional behaviours at all times, whilst remaining organised and calm under pressure.

Understands and promotes company values.

Respects the rights, differences, and dignity of those who work in our business.

Technical Knowledge:

Be able to read and understand sales and customer requirements.

Understand the production requirements.

Understand the basics in all major printing and conversion processes.

Suggest improvements to the processes and sales standards where applicable.

Demonstrate an active engagement whilst constantly looking for ways to improve the processes to drive commercial benefit.

Qualifications and Experience:

The ideal candidate will have a minimum of 3 years customer service or administrative support in manufacturing and especially the packaging industry.

Good attendance and time keeping.

Ability to multi-skill between tasks where trained or experienced.

Good organisational and self-motivational skills.

Ability to work on own initiative without supervision.

Knowledge of Microsoft Office packages would be an advantage, especially with Excel & Word.

You will need to produce certification to evidence your literacy, numeracy and IT skills.

You will need to evidence you are eligible to work in the UK.

GCSE level mathematics and English are essential.

A level mathematics and English desired

Salary& Benefits:

£26,000 - £28,000 pa depending on experience

If you feel you have the right skill set and attributes for this role and that it’s the challenge you are looking for then please contact us on a confidential basis: 0161 241 5117