• Work for a leading and expanding housing associations.
• Hybrid working and competitive salary.

A leading Housing Association.

Your role will include:

• Working closely with Teams around the organisation to ensure effective investigation and resolution of formal complaints within published timescales which will include collation of information and direct customer liaison.
• Leading on investigations of composite complaints, coordinating responses from different departments and acting as first point of contact for the customer.
• Producing high quality written complaint correspondence ensuring that the Moat style is used, and customer requirements adopted.
• Effectively navigate and utilise Moat's IT systems, predominately MS Dynamics, to oversee and manage all complaints from a formal stage. Ensuring detailed and accurate record keeping of complaint investigations.
• Highlighting to the Complaints Taskforce Manager and Head of Complaints Taskforce, any themes, issues, or risks seen within complaints.
• Co-ordinating the production of information requests from the Housing Ombudsman.