Customer Success Manager

Home based with some travel when required

£45k-50k per annum, company bonus, annual leave purchase, private health care + more

Do you come from a Commercial Insights background, and would you love to be part of an evolving and innovative business?

Thumbprint launched in 2018, recognising that the future of selling more, lies in turning data into action – and being able to influence customers more efficiently. Our products (Pinpoint & DART) help brands unlock their sales potential by turning EPOS data into actionable insight. Thumbprint is part of Avidity, a group of agencies that offer a range of specialist sales and marketing services that help brands sell more. Services include field marketing, experiential, digital and data products and consultancy.

The Customer Success Manager role will be perfect for you if you have a high degree of experience in interrogating and shaping reports to deliver actionable insights. Endlessly curious, you will be highly numerate and analytical and come from a similar data and insight led role. This is a fantastic opportunity for lots of customer facing exposure so you will be a confident communicator and presenter.

Home based you will consider yourself expert level when working with data and reports in visualisation tools e.g. Power BI, to interpret the data and generate insight that can be shared with internal and external users. You’ll understand how to best construct data sets to bring them to life and unlock actionable insight.

Experience of analysing and interpreting complex data to identify trends, patterns, and insights is essential. You will thrive in an environment which allows you to bring the data and analytics to life through engaging storytelling for both senior internal and external audiences. Ideally you will have experience in the customer analytics, BI analytics, or data science field.

Why join us?

• Salary range in the region of £45k-50k + annual company bonus
• We champion equality & inclusivity and are passionate about creating a workplace that promotes and values diversity.
• On top of your 25 days holiday plus 8 bank holidays you can purchase additional annual leave up to 5 extra days per annum
• Private healthcare (Bupa) & life assurance (x3 salary)
• Family friendly benefits including enhanced maternity/paternity leave
• We encourage flexibility and a healthy work/life balance so take advantage of our smart working policy
• Working from home so we can be very flexible on location (company laptop and phone provided) - with travel when required
• We care about your mental wellbeing - our Employee Assistance Programme and Grocery Aid access provides all colleagues and immediate family with 24/7 support on physical, financial and mental health
• Annual pay reviews and access to early pay
• Plus lots of amazing discounts, enhanced sick pay & progression opportunities across Avidity Group

What are we looking for?

We are looking for someone with strong data & insight experience, ideally within the FMCG sector.

The skills we’re looking for are:

• Commercial acumen
• Ability to work in an agile environment.
• Strong communicator and storyteller
• Ability to engage with senior decision makers
• Strategic mindset, innovative and creative

Please note this role will require some travel to meet with stakeholders and overnight stays may be required on occasion.