Job Description

We are looking for an Apprenticeship Delivery Coordinator to be accountable for the following:

Job Purpose

• Plan, organise and manage all communication of delivery for all training events associated to the Apprentices
• Work with all Apprenticeship teams to support the Delivery function, including Operations
• Full training will be provided for this role

Key Responsibilities

• Work closely with the Senior Delivery Coordinator to provide correct and timely communication to apprentices
• Provide relevant information for course schedules, course confirmation, delivery options (classroom or virtual) and courseware distribution
• Provide apprentices with appropriate resources, including signposting to support systems
• Data processing on various CRM platforms
• Keep all platforms used, including OneFile and Goldmine accurate and up to date
• Ensure excellent customer service is given to our apprentices and employers
• Liaise with Functional Skills Tutor and other departments to provide communication
• Update Apprenticeship team of any changes affecting delivery of courses
• Adhere to Apprenticeship compliance and quality bodies, such as ESFA and OFSTED
• Maintain adherence to Firebrand’s Standard Operating Procedures

Essential Prerequisites:

• Experience working with the Microsoft suite, particularly Outlook, Word, Excel and ideally experience with CRM software
• Initiative and a willingness to get involved in a wide variety of tasks
• Excellent attention to detail
• Excellent verbal and written English communications skills
• Hard working and positive attitude
• Good interpersonal and client relationship skills
• Time management, organisation, and planning skills
• Adaptable to constant change
• Previous experience in an office based, customer support and administration roles are essential

The apprenticeship team is a fast-paced environment whose aim is to deliver first class customer service while delivering exceptional advice and guidance for our learners and clients.

Full training will be given for this role.

Company Benefits

• Paid sabbatical rewarded for long service
• Access to free accelerated training as part of CPD
• Up to 25 days’ holiday
• Paid holiday for your Birthday
• BUPA Medical/Dental Care
• Workplace Pension Scheme and Life Assurance
• Cycle to Work and Season Ticket Loan
• Annual bonus scheme

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Work from home

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bedford: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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