We have an exciting opportunity for an enthusiastic Duty Manager to join Canopy by Hilton London City.

Canopy’s London City’s approach to hospitality centers on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay.

About the Hotel

Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. We create a positive stay.

Canopy by Hilton London City is part of 4C Hotel group. 4C Hotel group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.

Canopy London City with its 340 bedrooms is a positive destination where to start exploring London. Penny Square restaurant, St Clare Cafe and Bar on the ground floor and our rooftop bar Florattica with views of the city is a delight for any traveler. The hotel is the first under Hilton’s Canopy Brand in the United Kingdom.

About the role

Reporting to the Front of House Manager, you will be the first point of contact our guests, team members, and our neighbours. You will be supporting all departments during your shift and will be an expert at placing yourself where the vibe is.

Ideally you will have a good understanding of Hilton Brand Standards and will possess an up to date knowledge of our local areas for guest recommendations. You will have a keen eye for details and a willingness to share your local knowledge and experiences with guests whenever asked. This role will play a key part in the Canopy collaborative’s goal of being in the 25 TripAdvisor recommended hotels in London. In addition:

• Take ownership of the day to day hotel operations and support all the teams
• Have extensive experience with Property Management Systems, (ONQ experience desirable) control departmental policies, SOPs and other training programs ensuring they are in line with UK’s regulations and Hilton's standards.
• Operate in compliance with Canopy by Hilton brand standards and all local laws and government regulations.
• Lead the team in the day-to-day operations, ensuring its high quality, maintaining & exceeding standards and meeting the expectations of the guests.
• Ensure compliance with all standards and procedures including all relevant Brand Standards across the various departments.
• Ensure the teams adhere to all hotel policies and procedures including H&S and Fire Safety.
• Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
• Serve as a role model to always demonstrate appropriate behaviours within the business by leading from the front by demonstrating a positive can-do attitude.
• Encourage and build mutual trust, respect, and cooperation among team members.