Capita are looking for 2 Employer support officers to join our homebased team on a full time, permanent basis. If you’re the type of person who is confident, commercially aware, and loves to support within developmental projects - this could be the role for you!

Job title:

Employer Support Officer

Job Description:

What you will be doing:

• Through inbound and outbound calling support/liaise with Employers and associated third party providers to ensure data is received correctly.
• To ensure all service and contribution data provided by employers to the scheme is accurate and up to date.
• Act as a trouble shooter for employer queries and escalations.
• Communicate with all areas of the business to solve customers’ issues and communicate client deliverables.
• To deliver a high standard of customer service, ensuring that each client is happy with the service that they have received following TCF guidelines.
• Build and maintain a general understanding of Scheme legislation, policy conditions, business rules and procedures.
• Quickly develop an understanding and competence on internal systems.
• To be familiar with the contracted performance targets and quality standards and to make every effort to achieve these.
• To complete all tasks using best practice.
• Be prepared to travel to the office if required (adhoc).

What we are looking for:

• A Self-motivated and enthusiastic candidate with the ability to work to tight deadlines, with minor or no supervision
• Successful track record in building relationships with key stakeholders & Clients.
• A willingness to receive direction and respond positively to constructive feedback.
• Experience in administration roles with the ability to develop and execute various tasks.
• Experience within a customer service environment and KPI’s related to both inbound/outbound calls.
• The ability and experience to handle multiple tasks under a time-constraint.
• Strong customer focus & a good telephone manner.
• Skilled in the use of MS office products (e.g. word, excel etc)

About Capita Pensions Solutions:

At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• We are open to remote/home-based work.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

London

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent