Job title - Housing and Community Officer
Location - Liverpool L3
Contract - Temp Ongoing
Hours - Full time (Primarily office based)

The Role Summary
Our client a local housing association is looking for a Housing and Community Officer to join their team initially on a temporary contract. It's a very varied job and includes the allocation of houses, dealing with neighbour complaints, providing rent and benefit advice, housing advice, arrears management and a range of other services to assist tenants in sustaining their tenancies and to contribute to the comfort and enjoyment of their homes.

Your key duties within the role will include:

• Provide advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests
• Assist tenants with support needs to sustain and benefit from their tenancy
• Support the Property Services Manager to achieve void turnaround targets for repairs and manage the pre-void and lettings process
• Assess the needs of applicants for rehousing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings Policy and managing allocations
• Ensure tenancy terminations and new lettings are completed in line with the policy and targets including dealing with notices, preparing and signing new tenancy agreements and associated paperwork, HB / UC application, CORE forms
• Ensure tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements
• Ensure conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other staff to manage breaches and help resolve disputes
• Work with the central finance team to manage rent and service charge payments, taking early and preventative action to minimise arrears
• Assist in taking legal action to enforce the conditions of tenancy (non-payment of rent or other breaches) when necessary
• Assist in setting the service charges for all properties within the designated area and where applicable to consult with tenants about changes
• Carry out Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance and other estate / block services, liaising with colleagues and others to improve the quality of the environment and ensure tenancy conditions are met
• Carry out Tenancy Audits, collecting and maintaining up to date information about customers and any changing support needs in order to assist the Association to deliver targeted services
• Promote tenant and resident engagement in service delivery and decision making

Key requirements

• Knowledge of the legal and regulatory framework of social housing and property / tenancy management, together with experience of delivering services that meet these requirements.
• Experience of supported housing would be useful but is not essential. Experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence.
• An understanding of some of the issues and barriers faced by tenants / household members who have learning disabilities, mental health needs and / or physical and sensory impairments.
• Ability to use Microsoft Office applications and a Housing Management system

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk