Library Assistant
Birmingham B5 4UA
Monday to Thursday 1.00pm to 9.00pm, and Saturday 9.00am to 5.00pm
Based on-site in the Campus Library
About the Position:
What do books, computers, students and customer-service have in common…? Well, hopefully, you!
Here at QAHE, we’re looking for a fabulous
Library Assistant to join our amazing team, who’ll ensure our students and staff enjoy our library environment.
You’ll make it conducive to their learning and working; helping with enquiries and generally pointing out the best ways to do things. And, of course, getting hands-on to help. This role is to cover the Monday to Thursday late shifts plus the Saturday day shift.
Key Responsibilities:
The main aspects of this exciting role are:
- Opening and closing routines
- Dealing with enquiries in person, by phone and email
- Responding to incoming phone calls, letters, emails professionally and expediently
- Assisting with stock circulation, and shelving/tidying.
- Providing support to staff and students in using a VLE and other university systems
(Scroll to the bottom of this advert to read the full Job-Description)
About You:
This role would be a great fit if you’ve a background in customer-service (so a definite people-person!) and if you’ve worked in a library before, then so much the better! But you must, must, must have a genuine passion for this role!
Educated to at least A-Level standard, you’ll have a reasonable grasp of IT, particularly Office 365 applications, and won’t be daunted by a very busy library! We’d love you to be able to tick the following boxes, too:
- Good IT skills (office applications and email)
- Ability to work independently but not afraid to ask for help if needed
- Excellent interpersonal skills
- Well-organised and methodical, able to work accurately with speed
- Flexible and adaptable to change
- Patient
- Passionate about this role!
Although the role is Monday to Thursday 1.00pm to 9.00pm, and Saturday 9.00am to 5.00pm, if you have the flexibility to help out when your colleagues are on annual-leave or are under the weather or have been abducted by aliens, that would certainly be a bonus!
Apply today, we’d love to hear from you
#LI-On-site
#LI-CC2
#LifeAtQA
Still not convinced...? Then how about this…?
Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.
We can even sponsor you to complete the Library Degree through one of our great university-partners!
Our perks:
You’ll work hard and do great things for us, so we’ll make sure your efforts and achievements are well-rewarded with an attractive package and benefits include:
- Competitive salary
- 27 days holiday plus ability to purchase 5 more days
- 3 days a year fully paid training,
- 2 days a year paid charity volunteering
- Medicash (healthcare moneyback scheme)
- £500 referral scheme
- A superb Gymflex scheme
- Our own BenefitsHub to receive loads of discounts
- The chance to be sponsored to complete a Library Degree
- Working with a friendly, collaborative, Rainbow team
Want to know about QA Higher Education?
We’re the UK's leading provider of tech and digital skills, including funded workplace learning programmes, university programmes, and apprenticeships. As part of the QA Group, we believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.
From courses in Business to Cyber Security and more, we work closely with our partner universities to provide excellent teaching. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees.
Equal Opportunities:
You’ll instantly be welcomed into our team and here, we celebrate our diversity. We’ve won numerous awards demonstrating our commitment to our inclusive culture. Everyone feels part of QA with our welcoming networks in place from day one, and you’ll have a work buddy to call on anytime from the get-go.