Job Type: Permanent

Location and flexible working: This role will be based in Telford and will be fully in office based until competency is achieved. At this point we can discuss our hybrid approach. We recognise benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process.

Salary and benefits: A minimum of £ 22,230 plus potential 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

We have an incredible opportunity to join us here at Phoenix Group as a Representative to join our Manual calculations team.

Who are we?

We want to be the best place that any of our 6,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£259 billion of assets under administration. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

The successful candidate will be able to carry out basic analysis and complete calculations in accordance with the governance framework, in line with expected accuracy and productivity measures.

You will have the ability to be coached and trained by other team members to become competent in their role.

You will be self-motivated, proactive and have the ability to deal with queries from both internal and external customers, providing a professional level of service.

What are we looking for?

• The ability to process and check more tasks with a high level of quality
• The ability to gather, interpret and communicate data and information confidently
• Good MS Excel and Word Skills
• Being customer driven in all you do, understanding and meeting the customer’s needs
• Meeting and exceeding performance goals and expectations to deliver results.
• Have a strong understanding of our company values
  

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us
  

This role is in scope of the transformation of our Reassure business by 2026.

We are extending our existing strategic partnership with the leading IT services provider Tata Consultancy Services (TCS). This means that over the next three years, we’ll be moving our customers to a new technology platform. As well as this, we’ll transition some roles over to TCS’s UK subsidiary, Diligenta. This role is in scope of this work which means initially you will be employed by Phoenix Group and over time your role will transition to Diligenta. Your recruiter will explain more about this during the recruitment process.

We’re still looking for talented individuals to join us and the small number of advertised roles impacted by this will clearly state so on the job advert.